Head Receptionist

Job Ref:
BES4996

Branch:
The Ship Castle Hotel

Location:
The Ship Castle Hotel, Truro

Salary/Benefits:
Competitive Salary

Contract type:
Permanent

Hours:
Full Time

Shift pattern:
Morning and evening shifts incl. Weekends and Bank Holidays

Hours per week:40

Posted date:19/02/2024

Closing date:21/03/2024

Who are we?

Coast Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK's largest independent hotel group.

Join our exceptional team

We are currently looking for exceptional people to join our team and have a great opportunity for a
Head Receptionist.

As the Head Receptionist you will be expected to take responsibility for the reception function along with the reception team.

You will take responsibility for the service standards of the Reception team to ensure total guest satisfaction.

Key Responsibilities of the role:

• Ensure the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.
• Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
• Manage, encourage and develop the reception team to ensure all legal and Company standards are met.
• To promote and maintain the professional profile of the Reception team.
• Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction and ensure the team do the same.
• Ensure the Reception team are dealing with guests promptly upon arrival and departures, following the Company standards.
• Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.

Requirements of the role:

• Proven experience in front office with strong problemsolving capabilities
• Excellent leadership skills with a handson approach and leadbyexample work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Strong communication and listening skills, excellent speaking, reading and writing skills
• Experience of using IT Systems on various platforms
• An open, positive and communicative personality
• Ability to handle multiple challenging priorities and assignments

What do we offer?

• Competitive salary
• Excellent ongoing support, training and development
• 28 days holiday including Bank Holidays per annum
• Instant access to Perkbox; giving you 24/7 access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
• Food and Beverage discounts at all our hotels
• Ongoing incentives and rewards
• Opportunities to move between hotels and grow with the group
• Meals on duty

More about us:

Coast Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns.

The brand reflects the best of British - fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times.

And our people embody these brand values.

Welcome to the Ship and Castle Hotel:
Looking for the best St. Mawes hotels? Look no further than the Ship and Castle.

St Mawes is a traditional South Cornwall fishing village, bustling with waterfront activities and ferry trips to Falmouth, Trelissick Gardens, Malpas, or Truro.

Alternatively, put your feet up and watch it all from the comfort of the hotel which is just a few metres from the water's edge.

The Ship and Castle Hotel has 55 well-appointed rooms.

There are a range of rooms to choose from, including single, twin, classic twin, superior double, superior twin, and premier double rooms.

For truly breathtaking views, make sure to ask specifically for a room with a sea view. All rooms at the Ship and Castle in St.

Mawes have everything you could need for a comfortable stay including tea and coffee making facilities, a hairdryer, and a flatscreen TV.

You can dine from a menu including traditional and modern dishes in either of our 2 dining areas. The homemade cream tea is a favourite for many visitors.

Relax in the comfortable 'The View' café overlooking the bay, a great place to grab a quick bite to eat The hotel also has its own pub that has a great atmosphere, we recommend you nab a table in the conservatory for the full experience.

About St Mawes, Cornwall:

St. Mawes is a pr

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