Hotel Receptionist/reservationist

**We have a fantastic opportunity for a committed & hardworking individual, looking for a new chapter in their career, to come and join our team at The Idle Rocks & St Mawes Hotel in St Mawes, South Cornwall.**

**COMPANY BENEFITS**
- **FREE FERRY **travel if commuting from Falmouth
- **MONTHLY TIPS**:

- Generous **Staff Discounts**:

- Relais & Châteaux UK & Worldwide **property discounts**:

- **Friends** and **family rates**:

- **Meals and drinks** whilst on duty
- **Free parking**:

- **Training & Career progression **plans
- **Sailing **lessons during the summer months
- Use of **The Hidden Cinema**:

- **Flexible shift patterns**:

- Enrolment in **Hospitality Action Employee Assist program**, offering support and advice for a range of topics 24/7
- Company **Pension Plan** (Nest)
- **Life insurance**

**Responsibilities**

**People**
- Deliver the highest standards of service to our guests consistently, in line with the SOP’s and brand philosophies.
- Build genuine rapport with our guests to deliver unique levels of service whilst remaining professional at all times.
- Support your colleagues.
- Complete individual and group tasks to the correct and highest standards.
- Ensure professional behaviour to all people associated with the business at all times including suppliers, and other businesses in the area particularly within the local community.

**Guest Service, Operation and Product**
- Your role will include reception or reservations shift-work, including report running, auditing and shift closure.
- To assist guests with luggage.
- Park guest cars.
- Work to the checklists provided in your department, understanding and supporting their importance.
- You will be required to have a full understanding of all that the hotel has to offer its guests, this is not limited to rooms it will also include other experiences and facilities.
- Be a team player - understand your colleague’s role and tasks and how your actions influence the rest of the operation.
- Adhere to the uniform standards at all times including high levels of personal hygiene.

**About you**
- A relaxed willingness to respond to challenges with a “can do” attitude.
- A commitment to achieving the best possible solutions.
- Creative problem solver, and sees ‘problems’ as ‘opportunities’
- Flexible approach - understanding that the hotel environment requires flexibility in terms of the role, always being guest focused and being willing to conduct tasks out with the Front of House department should there be a business need to do so.

**Special aptitudes**
- Infectious personality, warm and welcoming by nature.
- Proactive individual who responds rather than reacts to the needs of the hotel and its guests.
- Dedicated and committed to their current role, as well as their own development and progression within the hospitality business.
- Excellent organisational skills.
- Strong team player - essential.
- Flexible approach to working hours.
- Smart appearance and professional manner.
- Must work well under pressure with ability to prioritise.
- Able to work on own initiative.
- Good sense of humour - essential.
- A knowledge and experience of hotel PMS’s would be advantageous.

The hotel will depend on a Receptionist who is 100% committed to the success of the whole hotel, not just Front of House.

**Education**

Hospitality related qualifications are desirable, however not compulsory should your experiences prevail.

**Contract**
- Job Types**:Full-time, Permanent.**:

- Salary: From **£10.20** per hour + **Monthly Tips**:

- Holidays**:28 days** per year.
- Schedule**: Day shift, Monday to Friday, and weekend availability.**

**ABOUT OUR HOTELS**

The Idle Rocks & St Mawes Hotel are located on the Roseland Peninsula in the heart of St Mawes, an idyllic spot voted as the best seaside town in the UK. Anchoring St Mawes reputation as a desirable Cornish location, these boutique hotels are considered the region's top luxury British retreats.

**The Idle Rocks**, the 18-bedroom Relais & Châteaux hotel encapsulates a blend of traditional coastal culture and contemporary design. Complete with an award-winning restaurant led by Executive Head Chef Dorian Janmaat, a relaxing treatment room and unprecedented views across the water. Its location, accompanied by hospitality that is genuine and engaging, radiates a calming environment providing the perfect all-around escape for couples, solo travellers, and families alike. Winner of ‘Best Hotel of the Year’ & ‘Best Restaurant of the Year’ in both awards, Cornwall Tourism Awards 2022 and the South West Tourism Awards 2022..

**St Mawes Hotel** offers 7-individually designed bedrooms; classic luxury meets seaside chic. Lively and informal, yet without compromising on taste and style, the Upper Deck Restaurant is a convivial experience, enjoying the best locally sourced ingredients. The Lower Deck bar offers a wide range of Cornish gins & real ales and there a weekly Live Mu