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Salesforce Administrator

3 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Mandata Full time
_
About Mandata..._


Mandata Group is the market leading provider of Transport Management Solutions (TMS) to the UK haulage, transportation and logistics sector.

With over 40 years' experience Mandata is a well-respected brand and focused on providing software solutions that help its customers to improve visibility, control and integration which help them improve performance and drive better margin.

With over 2,000 customers to date Mandata has traditionally dominated the market for companies operating more than 20 vehicles. Mandata recently launched a new solution specifically targeted at companies operating less than 20 vehicles.

This solution is called TMS GO and operates on a SaaS model which offers simple deployment and easy payment models.

-
Your role in a nutshell _


We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map.

Our Salesforce user experience is of great importance to us; therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.


We are looking for someone with a real passion for the Salesforce platform, who can understand both our current setup and our business objectives, to quickly identify areas of improvement.

The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritising, and managing all aspects of a Salesforce project.

-
The responsibilities we'll trust you with _

  • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
  • Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
  • Sandbox environment management.
  • Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
  • Identify unused or underutilised platform features.
  • Create a platform roadmap and define priorities, liaising with stakeholders.
  • Own the communication of any platform changes to end users and stakeholders.
  • Data management to improve Salesforce data quality, implementing rules and automation as needed.
  • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
  • User support tickets.
  • Monitor and improve user adoption along with new user and ongoing user training.
-
Knowledge and expertise that matter most for this role _

  • A proactive attitude to platform enhancements.
  • Designing scalable, best practice solutions.
  • Translating requirements into technical solutions.
  • Experience in change management and governance.
  • Training end users and key stakeholders.
  • Technical documentation.
  • Available and responsive to questions.
  • Experience implementing Salesforce configuration changes.
-
Your personal attributes - we need someone who _

  • Has great attention to detail.
  • Has excellent relationshipbuilding skills.
  • Has the ability to liaise with stakeholders at all levels.

-
Our Culture
 The Mandata Way _The Mandata Way outlines our core values and behaviours.

These values are the foundation of our culture, and we are all responsible for using them to shape our future.

Our 4 values are One Team, Passionate, Accountable and Customer Driven.

To demonstrate our values and behaviours you will:

  • Always bring '
    The Best You' to work.
  • Work as
    One Team to get the job done well.
  • Be
    Passionate, work with energy and enthusiasm to achieve more.
  • Be
    Accountable and understand what you do, matters.
  • Have a
    Customer Driven mindset, everything we do is in service of our customers.
-
We'll offer you..._
- _SimplyHealth Health Care Cash Plan_
- _Octopus EV Salary Sacrifice Scheme_

  • Competitive Salary
  • 25 days holiday plus bank holidays (increases with length of service)
  • Hybrid Working
  • Company & Personal Bonus
  • Employee share scheme
  • Pension Scheme


 Life Assurance X
  • Company sick pay (after 12 months service)
  • Cycle to Work Scheme
  • Eye Care Vouchers
  • Paid Christmas Party
  • Fresh fruit, pop & coffee in the offices

Benefits:

  • Additional leave
  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Free parking
  • Life insurance
  • Onsite parking
  • Sick pay

Schedule:

  • Day shift
  • Monday to Friday

Work Location:
Hybrid remote in Newcastle upon Tyne, NE12 8BS

Application deadline: 01/09/2023