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Sales Administrator

7 months ago

Newcastle upon Tyne, United Kingdom Fusion Fibre Group Full time

Job Title

Sales Administrator

Location

Seaton Burn

Reporting to

Regional Admin Manager

Responsibility

N/A

About the company:
Fusion Fibre Group are a registered ISP in the UK. In this digital world, broadband is key for the growth and development of both businesses and homes. Fusion Fibre Group’s purpose is simple: to futureproof communities in the UK with durable, Gigabit-capable full fibre broadband networks. Why? Because the digital age is not a ‘viral trend’, it’s fundamentally shifted how we live, work, play, and connect with the world, and we don’t want anyone to be left behind.

The Role:
We are currently seeking a Sales Administrator to join our team and support our sales efforts. As a Sales Administrator, you will play a crucial role in ensuring the smooth operation of our sales processes and providing excellent customer service.

Your role will include, but is not limited to:

- Processing Customer Contracts:

- Efficiently handle the processing of customer contracts, ensuring accuracy and completeness.
- Customer Communication:

- Engage with customers via various communication channels to address inquiries, provide assistance, and ensure a positive experience.
- Sales-Related Administrative Tasks:

- Undertake administrative tasks related to sales processes, including preparing quotes, processing orders, and managing documentation.
- Inbox Management:

- Prioritise and escalate customer inquiries or issues as needed to ensure timely resolution.
- Internal Communication:

- Communicate key messages and updates from the sales department to other areas of the business (and vice versa).

**Required Skills**:

- Computer literacy:

- Can easily navigate software programs and online platforms.
- Confidence and Reliability:

- Demonstrate confidence in interactions with customers and colleagues.
- Maintain reliability in fulfilling job responsibilities and meeting deadlines.
- Time Management and Flexibility:

- Exhibit good timekeeping skills and the ability to manage tasks efficiently.
- Adaptability to accommodate changing priorities and work demands.
- Proficiency in Microsoft Programmes:

- Note-Taking:

- Capture comprehensive and accurate notes during meetings, calls, and interactions.
- Ensure that essential information is documented for reference and follow-up.
- Stakeholder Reporting:

- Prepare and deliver reports to key stakeholders, providing insights into sales performance, customer feedback, and other relevant metrics.
- Salesforce Knowledge (Advantageous):

- Familiarity with Salesforce CRM software is advantageous but not mandatory.
- Ability to quickly learn and utilise relevant software tools.

Key Skills:
COMMUNICATION SKILLS - Effective communication with team, colleagues, managers, and customers.

TEAMWORK - Show willingness to pitch in to finish all tasks assigned and tasks that may be assigned to colleagues.

PERFORMANCE - Demonstrating an understanding of job duties and fulfilling responsibilities.

PRODUCTIVITY - Consistently meeting productivity requirements and project deadlines.

INTEGRITY - Consistently upholding of strong moral and ethical business values. Showing a positive, cooperative attitude, and works well with others.

RELIABILITY - Consistently demonstrating competence and dependability.

TECHNICAL COMPETENCE - Demonstrates skills needed to perform their job using established techniques, materials, and equipment.

Performance Criteria

Administrative Efficiency:

- Evaluate performance based on the effectiveness of administrative processes, such as managing inboxes, maintaining records, and coordinating with other departments.
- Strive to streamline administrative tasks, reduce errors, and improve overall efficiency to support the sales team in achieving targets and objectives.

Timeliness and Accuracy:

- Demonstrate the ability to efficiently process customer contracts, sales-related administrative tasks, and correspondence within specified timelines.
- Ensure accuracy in all aspects of work, including data entry, documentation, and communication with customers and internal stakeholders.

What You’ll Get:

- Laptop
- Role specific software as required.
- Role-based training
- Branded workwear
- 25 days annual leave
- Enrolment into company pension plan
- Expenses for work related costs
- Bonus related incentives
- Competitive Salary

Join our vibrant, growing team in the Seaton Burn office This role is full-time, Monday to Friday from 9 am to 6 pm with occasional weekend involvement.

This is a temporary role with the opportunity for permanent contract upon completion of successful 6 month probation.

**Job Types**: Full-time, Permanent

Pay: £21,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Sales administration: 1 year (preferred)
- administration: 1 year (preferred)

Work Location: In person

Reference ID: Sales Adm