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Clinic Co-Ordinator
3 months ago
Job summary
The Oncology team are looking for a Clinic Co-ordinator who is a professional, effective and an efficient team player to line manage, and monitor and support Cancer waiting lists, and oversee Oncology clinics.
You will provide an administrative service to Oncology, and to all its users including patients, services, relatives and colleagues.
Previous experience of clinic management is desirable, as is a knowledge of cancer waiting times. This role would suit an ambitious individual with a drive to develop the service, themselves and their team.
Main duties of the job
1. Responsible for managing a professional , effective and efficient service to patients, relatives, colleagues and Trust Staff through effective management of self and team2. Use a wide range of effective and timely communication skills acting independently to explain, analyse and interpret information/ Deal with and deliver decisions and actions modifying and adapting communication methods using persuasion and tact within delegated sphere of authority4. Be accountable for planning, prioritising and organising work load ensuring work produced by yourself /team is of the quality and quantity required ensuring expected Trust and department standards and deadlines are met identifying and escalating areas of concern5. Effectively role modelling a professional and welcoming service treating patients, relatives, colleagues and Trust Staff in a friendly and courteous manner presenting a good image of yourself through your attitude, behaviour and appearance6. Take responsibility to ensure that the environment is safe and of a professional appearance and manage the reporting of any problems, organising of repairs/collection of waste as required
7. Monitor and manage the team to ensure the efficient and effective use of departmental equipment and resources
Work effectively and efficiently to apply a working knowledge of best practice and review and implement as instructed better ways of working, sharing ideas with others to improve service delivery and transformation.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 12000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job descriptionJob responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on 24th June 2024
Interviews are due to be held on 10th July 2024
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person SpecificationQualifications
Essential
Educated to degree level or NVQ level 4 or equivalent Customer Service/ Business Admin /ITQ or equivalent professional experienceDesirable
Team leader/management qualificationExperience
Essential
Experience of managing staff/a busy clerical/office environment or reception service or project Secretarial and /or complex administrative experience Prioritising, planning and organising own and others tasks Experience of dealing with difficult situations and confrontations Data entry experience and documentationDesirable
Previous experience of working in NHS Recruitment and Selection of staff Performance management of staffKnowledge
Essential
Confidentiality and data protection processes and procedures Customer service Good working knowledge of office procedures and all Microsoft office packages Awareness of NHS targets and Trust priorities Awareness of anti-discriminatory issuesDesirable
Knowledge of the Trust including awareness of priorities Knowledge of Trust information systemsSkills
Essential
Ability to manage/work as part of a team Excellent communication skills including telephone, email, face to face Ability to organise and manage own time and others to keep to schedule and deadlines Ability to analyse and present complex data Ability to manage projects Ability to use own initiative and work autonomously Leadership skills Excellent IT skills - ability to use Microsoft office applications including spreadsheets and email Willing to take on/learn new skills Ability to show attention to detail and accuracy Ability to adapt to change Ability to work under pressure Ability to store and safeguard confidential documents Ability to take minutes to a high standardAdditional Requirements
Essential
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent