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Customer Service Administrator

3 months ago

Wokingham, Wokingham, United Kingdom The Recruiters Room Full time

CUSTOMER SERVICE ADMINISTRATOR:

-
£23,000:

-
PERMANENT:

-
WOKINGHAM


Our client based in Wokingham have an exciting opportunity and are seeking a Customer Service Administrator to join their team.


The purpose of the Customer Service Administrator role is to provide high quality telephone and administrative services in an efficient, friendly and professional manner.


Daily duties and responsibilities for the Customer Service Administrator:

  • Making and receiving calls to and from clients
  • Outbound calls to chase for progress updates
  • Providing quality administrative support with good attention to detail.
  • To achieve targets in the timeframe set to ensure all cases are processed as per the Service Level Agreements.
  • Completing all general administration duties
  • Ensuring all new instructions are entered on the system accurately
  • Chasing of information via telephone, fax and letter
  • Assisting both clients and insurers with telephonic and mail queries
  • Ensuring Service Level Agreements are maintained on a daily basis.
  • Maintaining accurate data records, using Microsoft Office and inhouse systems
  • Using an inhouse booking system
  • Filing, faxing and sending out written correspondence.
They are offering a fantastic salary of £23,000 and they also offer great benefits package also

APPLY NOW FOR AN IMMEDIATE TELEPHONE INTERVIEW WITH THE RECRUITERS ROOM

Job Types:
Full-time, Permanent

Pay:
From £23,000.00 per year

Benefits:

  • Cycle to work scheme
  • Transport links

Schedule:

  • Monday to Friday
  • No weekends

Education:

  • GCSE or equivalent (required)

Experience:

- customer service: 1 year (required)

Work Location:
In person

Reference ID:
lap9965