Financial Services Administrator
4 days ago
Berkshire IFA is a dynamic and growing company dedicated to delivering exceptional service to our clients. Our team is committed to helping our clients achieve their financial goals, and we're looking for a skilled and detail-oriented individual to join our team as an IFA Administrator.
Key Responsibilities- Provide exceptional client service by responding to queries and resolving issues in a timely and professional manner.
- Ensure accurate and efficient recording and maintenance of client communication and data in Intelliflo (iO).
- Collect, collate, and record client policy information and critical data in accordance with KYC principles.
- Obtain policy information, quotes, illustrations, and product details to support client needs.
- Assist with new client onboarding, from initial contact to investment.
- Process and submit new business applications to providers, ensuring efficient completion.
- Place investment trades, fund switches, and conduct peer reviews as needed.
- Organize financial planning annual reviews with clients on behalf of the Financial Adviser.
- Prepare documentation for client meetings and reviews, including product literature and client agreements.
- Ensure compliance with internal and FCA policies, maintaining confidentiality and adhering to AML and GDPR regulations.
- Collaborate with the Administration and Paraplanning team to achieve shared goals.
- Support the training and development of new administration staff.
- Peer review colleague work, including new applications and technical fund switches.
- Minimum 1 year's experience in the financial services industry.
- Strong technical knowledge of investments, pensions, and family wealth planning.
- Excellent written and verbal communication skills.
- High attention to detail and accuracy.
- Demonstrable experience delivering exceptional client service.
- Excellent IT skills and proficiency in Microsoft Office packages.
- Understanding of FCA rules and requirements.
- Competitive salary range: £22,000 - £32,000 (full-time), pro-rata for part-time.
- 25 days' annual leave (plus Bank Holidays).
- Life cover, income protection, health, optical, and dental cover.
- Cash plan and flexible working hours.
- Paid sick leave and long service annual leave.
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