Care Coordinator

2 weeks ago

Britain Roman province, United Kingdom The Riverside Group Full time

Job Title:
Care Coordinator

Contract Type:
Permanent

Salary:
£30.250 per annum

Working Hours:37.5 hours per week

Working Pattern:5 days, Monday-Sunday.

Location:
Esther Randall Court, Camden

The difference you will make as a Care Coordinator

About you


You will support the Senior Care Co-ordinator in leading the care aspect of service delivery in this exciting new service, driving high-quality care, hospitality and support in an exceptional environment.

The post-holder will be involved for all aspects of care provision including; recruitment, development and deployment of the care team, and managing the referral process from marketing, assessments to customer moving and settling in.


We are looking for someone with.

  • Good level of IT skills and literacy
  • Knowledge and experience of CQC standards and CQC Compliance
  • Experience and knowledge of effective staffing and budget management
  • Experience of staff management, development and retention in a care and support setting

Why Riverside?
At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers.

For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.

Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.


Working with us, you'll enjoy:

  • Competitive pay & generous pension
  • 28 days holidays plus bank holidays (pro rata)
  • Flexible working options available
  • Investment in your learning, personal development and technology
  • A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Role Profile

  • Deliver One Housing's Senior Living offer, Season
  • Promote and market Season's senior living products to partners including the private and shared ownership market
  • Effectively manage the administrative systems and procedures relating to the daily running of the service including; deploying staff, staff rosters, medication and financial administration etc.
  • Ensure ARCO and CQC compliance
  • Ensure the Season brand values are adhered to; overseeing the aesthetics of the internal and exterior building, staff appearance and providing a high level of customer service
  • Directly linemanage the care staff, monitoring staff development through supervisions, appraisals and training to assist them in delivering a high quality service
  • Hold regular meetings with the care team to ensure all appropriate information is shared to promote good working practice and a team that is fully engaged in service delivery
  • Oversee the referral process including assessments, movein and settlein of older people into the scheme
  • Ensure care assessments, care and risk planning meets best practice and customers aspirations
  • Create, manage and monitor customer care plans ensuring staff rotas meet residents' needs and aspirations
  • Build positive working relationships with the catering, facilities, cleaning and maintenance contractors to ensure residents receive a seamless service
  • Liaise with internal partners, such as HR, Development, Housing and Facilities
  • Deliver quality assurance; including performing regular audits and liaison with the Associate Head of CQC compliance
  • Actively encourage the use of the communal facilities for activities involving older people in the local community in consultation with residents
  • Provide the Senior Care Coordinator with informed and objective advice and recommendations regarding issues relating to the care offer, cost, quality and delivery
  • Promote Season and the scheme by organising open days, working with the local community to develop social integration and promoting the communal facilities within the scheme
  • Ability to work 5 days over a 7 day week and some occasional night shifts

Person specification

Knowledge, Skills and Experience

Essential

  • Good level of IT skills and literacy
  • Knowledge and experience of CQC standards and CQC Compliance
  • Experience and knowledge of effective staffing and budget management
  • Experience of staff management, development and retention in a care and support setting
  • Experience of Extra Care referral processes from initial enquiry to movein and settlein
  • Be highly organised and able to work to conflicting and challenging deadlines
  • Ability to influence and lead staff
  • Ability to set and deliver objectives
  • Ability to make clear and reasoned decisions with comprehensive recommendations
  • Excellent planning, communication and sta

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