Senior Manager EMEA

7 days ago


Britain Roman province, United Kingdom European Recruitment Full time

Senior Manager - Customer Care at AeroTech in the Aviation Industry located in Heathrow, London.

As the Senior Manager in charge, your role is essential to lead and manage the EMEA Customer Care departments ensuring top-tier support and driving revenue growth by assisting customers with service and parts needs.


Key Responsibilities:
  • Lead EMEA customer care teams in field service, spare parts, and rebuilds across three sales offices.
  • Increase sales of Customer Care products and services by coordinating with Regional Sales teams.

Qualifications:
  • Bachelor's degree in business or related field.
  • Experience in heavy equipment parts/service management with a focus on customer service sales.
  • High customer service orientation.
  • Strong presentation skills with the ability to articulate financial and technical benefits.
  • Excellent written and spoken English; additional languages are desirable.
  • Familiarity with the airline industry (advantageous but not essential).
  • Flexible management style.

Financial Responsibility:
  • Responsible for budgeted revenues, costs, and profits.

Additional Tasks:
  • Handle other assigned projects and responsibilities.

By expressing your interest in this position, you acknowledge that your personal data may be collected, stored, and processed by our systems.



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