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Workshop Ambassador

4 months ago

Edinburgh, Edinburgh, United Kingdom Islander Full time

About us

Overview:


To host our workshop, you will engage with customers and lead them through a step by step class to build their handbag, be knowledgable and informative of our brand, the material used, giving the customer an experience to remember.

Are you a person who enjoys working with the public, providing an excellent level of customer service at all times?

At Islander we pride ourselves on customer service and creating a warm, welcoming shopping experience for our customers.

Could this be you? Do you feel you possess the following qualities?

  • A happy, friendly disposition
  • Exceptional communication abilities
  • Customer service skills and knowledge
  • High level of attentiontodetail
  • Good level of literacy and numeracy
  • Enthusiasm to develop your skills and knowledge
  • Adaptable to change and willing to embrace new ideas and processes
  • Ability to work unsupervised and deliver quality work
  • Positive and approachable manner
  • Team player qualities
As our Workshop Ambassador & Sales Associate, your duties will take on a range of roles including:

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assess customers needs and provide assistance and information on product features
  • Welcome customers to the store and answer their queries
- "Go the extra mile" to drive sales

  • Maintain instock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Process POS (point of sale) purchases
  • Cross sell products
  • Handle returns of merchandise
  • Team up with coworkers to ensure proper customer service
  • Build productive trust relationships with customers & colleagues
  • Comply with inventory control procedures

Job Types:
Full-time, Permanent

Pay:
£12.00-£13.00 per hour

Benefits:

  • Employee discount
  • Store discount

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Bonus scheme

Work Location:
In person

Reference ID:
Islander