Customer Service Administrator

2 weeks ago


Old Trafford, United Kingdom PropCall Full time

Company Overview:

PropCall are a specialist call handling service for the property management industry.

We provide telephone answering services for small and medium-sized enterprises in the property sector, handling calls on their behalf 24/7.


Overview:


Reporting to the Customer Service Co-Ordinator, the Customer Service Administrator is responsible for handling inbound calls during the daytime operation between 9-5.

The Customer Service Administrator will be responsible for providing the highest-level of customer service, whilst ensuring each call is handled in a timely and effective manner.


Key Responsibilities:

  • Handling inbound calls, tailoring each call to the needs of the individual client.
  • Proactively processing each inbound call.
  • Ensure all call notes are recorded accurately in a clear and informative manner.
  • Present a professional company image on behalf of our clients.
  • General customer service and administrative tasks.

Preferred Skills & Education:

  • Experience within the customer service industry.
  • Experience within the hospitality industry.
  • Experience within the Retail industry

Personality & Characteristics:

  • Excellent communication skills, both verbal and written.
  • Customer focussed attitude.
  • Good listening skills.
  • Polite and friendly.
We offer excellent opportunities for development and progression, always favouring our existing colleagues for internal vacancies. As a fast growing company, you could contribute & influence our direction as a great place to work.

Job Types:
Part-time, Permanent

Pay:
£11.44 per hour

Expected hours: 20 per week

Benefits:

  • Casual dress
  • Company events
  • Onsite parking

Experience:

  • Retail, Hospitality or
Contact Centre: 1 year (required)

  • Customer service: 1 year (required)

Work Location:
In person

Reference ID:
PTCSMAY2024

Expected start date: 28/05/2024

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