Customer Service Administrator
2 weeks ago
Company Overview:
PropCall are a specialist call handling service for the property management industry.
We provide telephone answering services for small and medium-sized enterprises in the property sector, handling calls on their behalf 24/7.
Overview:
Reporting to the Customer Service Co-Ordinator, the Customer Service Administrator is responsible for handling inbound calls during the daytime operation between 9-5.
The Customer Service Administrator will be responsible for providing the highest-level of customer service, whilst ensuring each call is handled in a timely and effective manner.
Key Responsibilities:
- Handling inbound calls, tailoring each call to the needs of the individual client.
- Proactively processing each inbound call.
- Ensure all call notes are recorded accurately in a clear and informative manner.
- Present a professional company image on behalf of our clients.
- General customer service and administrative tasks.
Preferred Skills & Education:
- Experience within the customer service industry.
- Experience within the hospitality industry.
- Experience within the Retail industry
Personality & Characteristics:
- Excellent communication skills, both verbal and written.
- Customer focussed attitude.
- Good listening skills.
- Polite and friendly.
Job Types:
Part-time, Permanent
Pay:
£11.44 per hour
Expected hours: 20 per week
Benefits:
- Casual dress
- Company events
- Onsite parking
Experience:
- Retail, Hospitality or
- Customer service: 1 year (required)
Work Location:
In person
Reference ID:
PTCSMAY2024
Expected start date: 28/05/2024
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