Customer Service

2 weeks ago


Old Trafford, United Kingdom PropCall Full time

Job Role:
Customer Service / Maintenance Co-Ordinator (Evenings/Weekends)

Contract Type:
Part Time, Fixed Term Contract (November to January)

Working Pattern/Hours:
Monday (6pm-11pm), Tuesday (6pm-11pm) and Saturday (10am-8pm).

Starting salary:
£10.43 per hour

Company Overview:
PropCall are a specialist out of hours service for the property management industry. We provide telephone answering, remote concierge and CCTV operating services for small and medium-sized enterprises in the property sector.

Working with businesses including residential estate and lettings agents, block management firms, student letting companies and developers, we've already built a glowing reputation in one of the UKs most financially secure and promising sectors.


Job Overview:

Reporting to the Property Manager, the Maintenance Co-Ordinator is responsible for providing a high-level and standardised service on behalf of PropCall's clients, namely the efficient scheduling and organisation of contractors to emergency maintenance issues.


Job Level:
Line Worker

**Key Responsibilities:
- *
  • Providing a high level of customer service on all calls.
  • Administering the accurate and informative recording and processing of calls.
  • Organisation of contractors.
  • Administration of the online maintenance system.
**Preferred Skills & Education:
- *
  • Experience within the customer service industry.
**Personality & Characteristics:
- *
  • Excellent communication skills, both verbal and written.
  • Customer focused attitude.
  • Solutions orientated.
  • Friendly and polite.

Job Types:
Part-time, Fixed term contract

Contract length: 2 months

Salary:
From £10.43 per hour

Expected hours: 18 per week

Benefits:

  • Casual dress
  • Company events

Work Location:
In person

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