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1st Line Support Analyst
3 months ago
Firmdale
Hotels is a renowned boutique hotel brand celebrated for our dedication to
excellence and innovation. We proudly operate exquisite properties in London
and New York, and our team is at the heart of delivering exceptional service.
We're looking for a motivated experienced 1st Line IT Support Analyst to join
our Head Office team.
As a 1st Line
IT Support Analyst, you will be the initial point of contact for IT support,
assisting with hardware, software, and network issues to ensure the smooth operation
of our hotels and offices. This junior role is ideal for someone eager to
develop their technical skills in a vibrant hospitality environment.
Responsibilities:
- Respond
promptly to IT-related issues via phone, email, and remote assistance. - Monitoring
and managing Security Information and Event Management. - Work with
the IT helpdesk team to manage daily calls and email requests, ensuring high
customer satisfaction. - Maintain
the IT ticketing system, accurately recording all incidents and resolutions. - Troubleshoot
and resolve hardware and software problems. - Assist
with out-of-hours support to ensure continuous IT service. - Administer
and maintain email spam filtering to enhance network security. - Configure
and set up new PCs for team members. - Create
and maintain documentation for IT procedures and processes. - Support
networking tasks and system maintenance as directed. - Assist in
procuring IT equipment, ensuring cost-effectiveness and compliance with
standards. - Monitor
and escalate system alerts for timely resolution. - Compile
daily activity reports for management insights
What you Need:
- A minimum
of 2 years' experience is required in IT support. - Exceptional
telephone etiquette with excellent interpersonal and communication abilities. - Proficiency
in supporting Windows Desktop OS. - Active
Directory, Exchange Server experience, Windows Server administration. - Strong
understanding of PC, laptop, and printer hardware. - Knowledge
of networking, hardware, and protocols. - Comprehensive
knowledge of the entire MS Office suite. - Demonstrated
problem-solving skills with a methodical approach. - Ability
to prioritise and multitask in a dynamic environment. - Familiarity
with IT practices and a commitment to continuous learning. - Degree-level education or relevant IT
certifications are a plus, but not essential.
What
We Offer:
- Competitive salary of £30,000
- Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching. - Health cash
plan (including contributions towards dental, optical, alternative
and complementary therapies) - Discounted cinema tickets,
gym membership, travel, retailers and restaurants - Generous 30% discount off
food and drinks at our restaurants and bars - Complimentary meals on shift
- Referral bonus scheme for
recommending top talent - Flexible scheduling without
split shifts - Dry cleaning service for
work attire and discounted personal dry cleaning - Enhanced holiday allowance
based on length of service - Season ticket loan for
convenient commuting - Ongoing training,
professional development, and fully funded English lessons - Regular social events, team
activities, and fitness sessions - Benefits like cycle to work
scheme and annual long service awards - One allocated paid day per
year for volunteering work - Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks - And much more
Why join Firmdale Hotels?
Firmdale Hotels is an
international, award winning group of 11 luxury hotels and 10 bars and
restaurants in London and New York. World renowned for their unique interiors
and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have
been recognised by the hospitality and travel industries for the great
work our teams have achieved. To name a few of our recent awards and accolades:
- Times Best Places to
Work 2024 - The Kings Award for
Enterprise 2024 for outstanding contribution to International Trade - GM of the Year Finalist – Helle Jensen –
Cateys 2024 - Ham Yard Hotel - two AA
Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well
as an AA Breakfast Award - Dorset Square Hotel –
One AA Rosette for Culinary Excellence, The Potting Shed, 2024 - Warren Street Hotel -
Travel & Leisure 'IT List' best hotels in the world - Whitby Hotel, Crosby
Street and Warren Street - Michelin keys - The Soho Hotel and Ham
Yard - Conde Nast Traveller 2023 Top Hotels in London. - Number Sixteen - Best
Boutique Hotels in London, The Times, 2024.
You can see a full list of our
awards and accolades here:
If you are
passionate about hospitality and delivering exceptional guest experiences, we
would love to hear from you. Join Firmdale Hotels and be part of something
extraordinary.
In line with the Asylum and Immigration Act 1996, we do require all
applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.
