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Healthcare Administrator

3 months ago

Hull, Kingston upon Hull, United Kingdom Adecco Full time

Administrative Support

Healthcare Environment

Location:
HU9

Hours: 8:00 to 5:00 Tuesday and Thursday

£11.00


Are you a highly organised and empathetic individual with excellent communication skills? Do you have a passion for helping others and ensuring they receive the best care possible? If so, Adecco are recruiting for a GP support Administrator for a group of GP practices in the East Hull area.


Key Responsibilities:


As a GP's Administrators, you will play a crucial role in providing exceptional patient support and ensuring a seamless experience.


Your main responsibilities will include:
-
Taking Inbound Calls:

  • Answering and managing a high volume of incoming calls from patients with professionalism and courtesy.
  • Ensuring prompt and efficient handling of patient inquiries and concerns.
-
Booking Appointments:

  • Scheduling and managing patient appointments, ensuring accurate information is recorded.
  • Coordinating appointment times that work best for both patients and the healthcare providers.
-
Providing Information and Updates:

  • Offering patients accurate information about our services, procedures, and general healthcare guidance.
  • Keeping patients informed about any updates, changes, or relevant information regarding their appointments or healthcare needs.
-
Logging Detailed Notes:

  • Maintaining detailed and accurate records of each patient interaction, including notes on their concerns, appointments, and special requests.
  • Ensuring that patient information is kept confidential and secure.
-
Answering Patient Queries:

  • Addressing patient queries and concerns, providing clear and helpful information.
  • Escalating complex issues or medical concerns to the appropriate healthcare professionals.

Qualifications:

To be successful in this role, you should have:

  • Excellent communication and interpersonal skills.
  • Strong organisational abilities and attention to detail.
  • The ability to work in a fastpaced environment and handle high call volumes.
  • Empathy and a genuine desire to assist patients in their healthcare journey.
  • Proficiency in using computer systems and office software.
  • Previous experience in a customer service or healthcare support role is a plus.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Emma Hall