Current jobs related to Customer Focus Lead - Blackburn, Blackburn with Darwen - Bracebridge Care Group

  • Customer Service Representative

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Tenpin Ltd Full time

    About UsTenpin Ltd is a leading entertainment company that offers a unique blend of bowling, dining, and leisure activities. Our mission is to provide an exceptional experience for our customers, and we're looking for talented individuals to join our team.The RoleWe're seeking a highly motivated and customer-focused Customer Service Assistant to join our...

  • Customer Service Representative

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Tenpin Ltd Full time

    About UsTenpin Ltd is a leading entertainment company that offers a unique blend of bowling, dining, and leisure activities. Our mission is to provide an exceptional experience for our customers, and we're looking for talented individuals to join our team.The RoleWe're seeking a highly motivated and customer-focused Customer Service Assistant to join our...

  • Customer Service Representative

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Ardonagh Advisory Full time

    Job Summary:We are seeking a highly organized and detail-oriented Part Time Client Services Coordinator to join our team at Ardonagh Advisory. As a key member of our administrative team, you will be responsible for providing exceptional customer service and administrative support to our clients and internal stakeholders.Key Responsibilities:Provide timely...

  • Customer Service Representative

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Ardonagh Advisory Full time

    Job Summary:We are seeking a highly organized and detail-oriented Part Time Client Services Coordinator to join our team at Ardonagh Advisory. As a key member of our administrative team, you will be responsible for providing exceptional customer service and administrative support to our clients and internal stakeholders.Key Responsibilities:Provide timely...

  • Retail Deputy Manager

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom The Works Full time

    About the RoleWe are seeking a highly motivated and experienced Retail Deputy Manager to join our team at The Works. As a key member of our store leadership team, you will play a vital role in driving sales, improving customer experience, and developing our team members.Key ResponsibilitiesAssume store leadership responsibilities in the absence of the Store...

  • Retail Deputy Manager

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom The Works Full time

    About the RoleWe are seeking a highly motivated and experienced Retail Deputy Manager to join our team at The Works. As a key member of our store leadership team, you will play a vital role in driving sales, improving customer experience, and developing our team members.Key ResponsibilitiesAssume store leadership responsibilities in the absence of the Store...

  • Lead Service Engineer

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Packserve Limited Full time £40,000 - £50,000

    Job OverviewPackserve Limited is seeking a highly motivated and multi-skilled service engineer with an electrical focus to join our team. As a Lead Service Engineer, you will be responsible for providing expert engineering support to our customers, both in the UK and internationally.Key ResponsibilitiesInstall and maintain packaging equipment.Oversee the...

  • Lead Service Engineer

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Packserve Limited Full time £40,000 - £50,000

    Job OverviewPackserve Limited is seeking a highly motivated and multi-skilled service engineer with an electrical focus to join our team. As a Lead Service Engineer, you will be responsible for providing expert engineering support to our customers, both in the UK and internationally.Key ResponsibilitiesInstall and maintain packaging equipment.Oversee the...

  • Retail Team Lead

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Card Factory Full time

    About the RoleWe are seeking a highly motivated and customer-focused Team Leader to join our successful Card Factory team. As a Team Leader, you will play a key part in driving the success of our stores by supporting your Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.Key...

  • Retail Team Lead

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Card Factory Full time

    About the RoleWe are seeking a highly motivated and customer-focused Team Leader to join our successful Card Factory team. As a Team Leader, you will play a key part in driving the success of our stores by supporting your Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.Key...

  • Property Helpdesk Supervisor

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom The People Pod Careers Full time

    Job Summary:The People Pod Careers is seeking a seasoned Property Help Desk Supervisor to lead a dynamic team in coordinating a range of services, ensuring smooth operations and heightened customer satisfaction.Key Responsibilities:Help Desk Management: Direct the help desk team activities to meet KPIs and deliver an outstanding, cost-effective service to...

  • Property Helpdesk Supervisor

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom The People Pod Careers Full time

    Job Summary:The People Pod Careers is seeking a seasoned Property Help Desk Supervisor to lead a dynamic team in coordinating a range of services, ensuring smooth operations and heightened customer satisfaction.Key Responsibilities:Help Desk Management: Direct the help desk team activities to meet KPIs and deliver an outstanding, cost-effective service to...

  • Team Leader

    2 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Card Factory Full time

    About the RoleWe are seeking a highly motivated and customer-focused Team Leader to join our successful Card Factory team. As a Team Leader, you will play a key part in driving the success of our stores by supporting your Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.Key...

  • Team Leader

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Card Factory Full time

    About the RoleWe are seeking a highly motivated and customer-focused Team Leader to join our successful Card Factory team. As a Team Leader, you will play a key part in driving the success of our stores by supporting your Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.Key...

  • Retail Deputy Manager

    2 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom The Works Full time

    About the RoleWe're seeking a highly motivated and experienced Retail Deputy Manager to join our team at The Works. As a key member of our store leadership team, you'll play a vital role in driving sales, improving customer experience, and developing our team members.Key ResponsibilitiesTake charge of the store in the absence of the Store Manager, ensuring...

  • Retail Deputy Manager

    2 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom The Works Full time

    About the RoleWe're seeking a highly motivated and experienced Retail Deputy Manager to join our team at The Works. As a key member of our store leadership team, you'll play a vital role in driving sales, improving customer experience, and developing our team members.Key ResponsibilitiesTake charge of the store in the absence of the Store Manager, ensuring...

  • Customer Service Representative

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom EG On The Move Full time

    Job DescriptionJob Title: ReceptionistJob Type: Permanent / Part time hoursSalary: £11.75 per hourCompany: EG On The MoveAbout the Role:We are seeking a highly organized and professional Receptionist to join our team at our Waterside Head Office. As a Receptionist, you will be the first point of contact for visitors and clients, providing exceptional...

  • Customer Service Representative

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom EG On The Move Full time

    Job DescriptionJob Title: ReceptionistJob Type: Permanent / Part time hoursSalary: £11.75 per hourCompany: EG On The MoveAbout the Role:We are seeking a highly organized and professional Receptionist to join our team at our Waterside Head Office. As a Receptionist, you will be the first point of contact for visitors and clients, providing exceptional...

  • Service Level Coordinator

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Pets Choice Full time

    About Pets ChoiceWe are a leading Pet Food Manufacturer in the UK, home to renowned FMCG Pet Brands such as Webbox, Felight, Bob Martin, Meatiful, and Vets Kitchen.Our product portfolio encompasses a wide range of pet food, treats, toys, accessories, and healthcare solutions.Job SummaryWe are seeking a highly skilled Service Level Coordinator to join our...

  • Service Level Coordinator

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Pets Choice Full time

    About Pets ChoiceWe are a leading Pet Food Manufacturer in the UK, home to renowned FMCG Pet Brands such as Webbox, Felight, Bob Martin, Meatiful, and Vets Kitchen.Our product portfolio encompasses a wide range of pet food, treats, toys, accessories, and healthcare solutions.Job SummaryWe are seeking a highly skilled Service Level Coordinator to join our...

Customer Focus Lead

3 months ago

Blackburn, Blackburn with Darwen, United Kingdom Bracebridge Care Group Full time

Customer Focus Lead

40 Hours per week

8.30am - 5.30pm

£Competitive Salary plus commission.

Acer Lodge, Eleanor Street, Blackburn.
Acer Lodge is so much more than a home - it is an integral part of the local community. Located in the heart of Blackburn. Acer Lodge offers a welcoming and safe environment where you're among people you love and trust.


We have brought together professional, compassionate teams and smart technology to make every day joyful for the people who share our lives.

It is a place that offers opportunities to enjoy life inside and outside your immediate surroundings.


Our Bracebridge Care ethos is 'Ohana', It's a word used in Hawaii which means extended family and one that encapsulates what we strive to create in all our homes - a feeling of security, love, and exemplary care.

As the Customer Focus Lead you will assist the commissioning our brand-new care home in Blackburn.

We are looking for an experienced professional with a healthcare background who will build the homes occupancy from the start.

It is essential that you build a rapport with enquirers, which could be over the telephone or face to face with families, social workers, discharge teams, local authorities, charities, and networking groups within the local community.


The Customer Focus Lead is a brand-new role and a fantastic opportunity to work alongside an exceptional management team to ensure the success of Acer Lodge.


Benefits

  • 1⁄2 day off to start your birthday celebrations early
  • Blue Light Discount
  • 25 days annual leave plus Bank Holidays
  • Contributory pension
  • Dedicated Learning & Development
  • Refer a friend Scheme


It is essential that you have a proven Track record in marketing, and relationship building in a care home environment.

You must have excellent communication skills and have the ability to present to individuals and groups. You will need to be a exceptional listener and respond to all enquiries in a timely manner.

You will maintain a CRM system, compile weekly reports, meet with senior management team members, generate contracts, organise regular marketing events, and liaise with local press and create press releases.

It is essential that you hold a full valid driving licence and have access to your own vehicle.