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Community Services Administrator
4 months ago
The post holder will need to be reliable and show commitment to the tasks of the job and also have the ability to work as part of a team of Staff and Volunteers.
The Post holder will need to have good all-round administration and computer skills, plus a good customer service approach and a good telephone manner.
The Community Services Administrator will be responsible for:
- Covering the main phone line telephone; recording general telephone enquiries and passing them on to the relevant team; receiving deliveries and post
- Inputting Client information and statistical information accurately on to Age UK WF's database
- Supporting the Community Services Manager, Service staff and Volunteers with general admin duties and maintaining the current client case record filing system.
- Carrying out simple telephone assessments for new clients; setting up New Client files and updating existing files
- Assisting with diary management and booking appointments
- Assisting with checking timesheets; issuing invoices and taking payments for services
- Attending staff meetings, supervision meetings and training when requested
- Gaining customer feedback through sending questionnaires and recording responses; making calls on a regular basis to ensure continuous service improvement.
- Learning and understanding, following and being committed to Age UK Waltham Forest's policies and procedures.
- Ensuring that all customers, staff and volunteers are treated with respect and that their human rights and dignity are upheld.
Preferred qualifications and experience include:
- Understanding of the needs of older people including those who are particularly isolated and vulnerable.
- Project management experience.
- Experience of working in the third sector.
- Comfortable using main Microsoft Office packages (word, excel, powerpoint etc).
- Excellent communication skills.
Job Types:
Part-time, Contract
Contract length: 12 months
Part-time hours: 25 per week
Salary:
£15,795.00 per year
Benefits:
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work Location:
In person
