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Hub Administrator

2 months ago

London, Greater London, United Kingdom Central London Community Health Trust Full time
About the Role

We are seeking a highly motivated and solution-focused Customer Service Administrator to join our team at Central London Community Health Trust. As a key member of our administration team, you will play a vital role in supporting our clinical services to manage referrals and prioritize incoming referrals effectively.

Key Responsibilities
  • Process and register new referrals, booking clinics, updating waiting lists, and communicating appointment-related information to patients, carers, and health professionals.
  • Make effective use of resources, reduce duplication, and ensure that referrals are effectively and safely managed through the system.
  • Work closely with the clinical team to ensure that referrals are accepted and urgent needs are highlighted.
Requirements
  • Good general standard of education at GCSE level (Grade A-C) including English and Mathematics or equivalent Level 2 qualification(s).
  • Previous administration/secretarial experience, including experience of working with the general public in a customer or client-facing role.
  • Experience of running an office, including managing, maintaining, and developing databases and filing systems.
  • Excellent communication skills, both verbally and in writing, with the ability to communicate at all levels and across a variety of agencies.
  • Excellent organizational and administrative skills, with the ability to balance competing and often conflicting demands for resources.
What We Offer
  • A comprehensive induction into the community service, followed by a local induction to introduce you to the role.
  • Flexible working options and a range of benefits, including a car lease scheme, annual travel card loan, and training and development opportunities.
About Us

At Central London Community Health Trust, we care about our patients' wellbeing and our staff's wellbeing. We offer a supportive and inclusive work environment, with opportunities for career development and growth.