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Tenancy Sustainment Worker
2 weeks ago
Person Specification:
Tenancy Sustainment Worker
Job Title Tenancy Sustainment Worker
Service Doorstep Property Services
Salary £21,450 starting salary (pro rata)
Hours 22.5 hours per week,
Responsible to Doorstep Housing Manager
Location Doorstep Centre, Pasture Street Grimsby
________________________________________________________________________
Job Purpose:
The job of the Tenancy Sustainment Worker is to contribute to:
The successful delivery of a customer focussed, ethical housing service to young people
The provision of safe, quality housing that meets the needs of young people and young families
Doorstep's housing policy framework
- ______________________________________
Property & Void Management Assistance
- Actively promote and market empty homes in order to reduce rent loss and homelessness
- When a property becomes void: support the Housing Manager with void inspections; check for any outstanding work or planned maintenance tasks that need completing while the property is empty
- Undertake meter readings, phone them in / input online and deal with/resolve any queries with suppliers as necessary
- Prepare rooms in readiness for the new tenant i.e. make up bed (shared housing only)
- Ensure moving in welcome pack is in place before property is let
Rent & Control of Rent Arrears
- Ensure the tenant understands the rent breakdown and their contractual responsibilities to pay the rent
- Ensure that the rent is paid on time and that the tenant does not fall into arrears
- Assist tenants to reduce arrears where applicable
- Complete HB forms / Council tax with tenants to ensure they are completed properly and received by HB to control rent arrears
- Liaise with HB and DWP to maintain HB and UC housing element claims
- Send standard rent procedure letters on request
- Rent collection
- Follow rent arrears procedures with tenants
Person Specification:
Tenancy Sustainment Worker
Tenancy Management
- Contribute to tenancy sustainment and the reduction in the risk of abandonment by assisting the tenant where required in establishing and maintaining a home environment,
- Explain the tenancy agreement in person, including making tenants aware of their rights and assisting them to meet their obligations
- Provide accessible materials to support the tenant's understanding of their tenancy. This includes the preparation and facilitation of occupancy agreements; handbooks; and signup
- Facilitate viewings
- Facilitate tenancy sign up at the property including explaining how everything works in the property as part of the sign up process
- Ensure the tenant knows how to use equipment and appliances safely; providing manuals / instructions for equipment and appliances; and demonstrating use of these where necessary
- Ensure that the tenant is maintaining a safe and secure home environment and is reporting repairs when necessary, advising accordingly;
- Where required support the setting up of utilities to ensure these are available to the tenant
- Support the Housing Manager with enforcement of tenancy conditions and ensure the tenant fulfils their contractual responsibility to maintain the property to a reasonable standard.
- Encourage tenants to adhere to rules relating to visitors and guests, cleaning of common areas
- Assist with low level antisocial behaviour issues or any other concerns our tenant may have with their home or environment
- Deal with initial enquiries and complaints from tenants and members of the community; administering complaints and liaising with the complainant and involved parties
- Assist in the resolution of incidents and tenancy breaches to minimise the risk of eviction.
- Work with the Housing Manager to develop and implement tenancy sustainment action plans
- Complete incident reports following Doorstep internal reporting procedures and ensuring records are kept up to date at all times
- Ensure that safeguarding concerns are appropriately reported, recorded, and followed up to conclusion; escalating concerns where necessary both within, and external to, the organisation
- Monitor CCTV to maintain security at a property
- Help tenants with internal transfers or with moving on to alternative accommodation as part of enhanced lettings process on cessation of tenancy
- Provide tenants with opportunities to provide feedback on their services. Promoting Tenant participation and assisting tenants to participate in decisions affecting them and assist to provide feedback
- Facilitate regular resident meetings (shared housing only)
- Provide support to the tenant to help them maintain their tenancy, referring into NELC Housing
- Work alongside the Housing Related Support provider (internal or external) where one is in place to ensure open communica
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