Tenancy Sustainment Worker

2 weeks ago


Grimsby, North East Lincolnshire, United Kingdom Grimsby & Cleethorpes Area Doorstep Full time

Person Specification:
Tenancy Sustainment Worker


Job Title Tenancy Sustainment Worker

Service Doorstep Property Services

Salary £21,450 starting salary (pro rata)

Hours 22.5 hours per week,

Responsible to Doorstep Housing Manager

Location Doorstep Centre, Pasture Street Grimsby

________________________________________________________________________

Job Purpose:

The job of the Tenancy Sustainment Worker is to contribute to:
The successful delivery of a customer focussed, ethical housing service to young people

The provision of safe, quality housing that meets the needs of young people and young families

Doorstep's housing policy framework
- ______________________________________

Property & Void Management Assistance

  • Actively promote and market empty homes in order to reduce rent loss and homelessness
  • When a property becomes void: support the Housing Manager with void inspections; check for any outstanding work or planned maintenance tasks that need completing while the property is empty
  • Undertake meter readings, phone them in / input online and deal with/resolve any queries with suppliers as necessary
  • Prepare rooms in readiness for the new tenant i.e. make up bed (shared housing only)
  • Ensure moving in welcome pack is in place before property is let

Rent & Control of Rent Arrears

  • Ensure the tenant understands the rent breakdown and their contractual responsibilities to pay the rent
  • Ensure that the rent is paid on time and that the tenant does not fall into arrears
  • Assist tenants to reduce arrears where applicable
  • Complete HB forms / Council tax with tenants to ensure they are completed properly and received by HB to control rent arrears
  • Liaise with HB and DWP to maintain HB and UC housing element claims
  • Send standard rent procedure letters on request
  • Rent collection
  • Follow rent arrears procedures with tenants

Person Specification:
Tenancy Sustainment Worker


Tenancy Management

  • Contribute to tenancy sustainment and the reduction in the risk of abandonment by assisting the tenant where required in establishing and maintaining a home environment,
  • Explain the tenancy agreement in person, including making tenants aware of their rights and assisting them to meet their obligations
  • Provide accessible materials to support the tenant's understanding of their tenancy. This includes the preparation and facilitation of occupancy agreements; handbooks; and signup
  • Facilitate viewings
  • Facilitate tenancy sign up at the property including explaining how everything works in the property as part of the sign up process
  • Ensure the tenant knows how to use equipment and appliances safely; providing manuals / instructions for equipment and appliances; and demonstrating use of these where necessary
  • Ensure that the tenant is maintaining a safe and secure home environment and is reporting repairs when necessary, advising accordingly;
  • Where required support the setting up of utilities to ensure these are available to the tenant
  • Support the Housing Manager with enforcement of tenancy conditions and ensure the tenant fulfils their contractual responsibility to maintain the property to a reasonable standard.
  • Encourage tenants to adhere to rules relating to visitors and guests, cleaning of common areas
(shared housing only), noise nuisance etc.

  • Assist with low level antisocial behaviour issues or any other concerns our tenant may have with their home or environment
  • Deal with initial enquiries and complaints from tenants and members of the community; administering complaints and liaising with the complainant and involved parties
  • Assist in the resolution of incidents and tenancy breaches to minimise the risk of eviction.
  • Work with the Housing Manager to develop and implement tenancy sustainment action plans
  • Complete incident reports following Doorstep internal reporting procedures and ensuring records are kept up to date at all times
  • Ensure that safeguarding concerns are appropriately reported, recorded, and followed up to conclusion; escalating concerns where necessary both within, and external to, the organisation
  • Monitor CCTV to maintain security at a property
  • Help tenants with internal transfers or with moving on to alternative accommodation as part of enhanced lettings process on cessation of tenancy
  • Provide tenants with opportunities to provide feedback on their services. Promoting Tenant participation and assisting tenants to participate in decisions affecting them and assist to provide feedback
  • Facilitate regular resident meetings (shared housing only)
  • Provide support to the tenant to help them maintain their tenancy, referring into NELC Housing
Related Support Service for assessment where needs are identified that are outside of the scope of Doorstep Housing Management Service

  • Work alongside the Housing Related Support provider (internal or external) where one is in place to ensure open communica


  • Grimsby, North East Lincolnshire, United Kingdom Longhurst Group Full time

    Are you an enthusiastic, motivated, and dedicated individual who likes building relationships with people in the community? Can you offer a heartfelt service? If you can answer yes to both of these questions you could be an ideal individual to join our team of Housing Support Workers.In this role you will work across Grimsby and North East Lincolnshire...

  • Housing Officer

    2 weeks ago


    Grimsby, North East Lincolnshire, United Kingdom Countryside Properties Full time

    Vacancy Salary Up to £37,785.59 per annum (plus £2,600 car allowance - non-contractual)Vacancy Location Grimsby and Surrounding AreasThe vacancy Are you a Housing professional with a background in anti-social behaviour, and looking for an exciting new role within an organisation committed to improving lives? Are you driven by a challenge, and wanting to be...

  • Housing Officer

    4 weeks ago


    Grimsby, North East Lincolnshire, United Kingdom Countryside Properties Full time

    Vacancy Salary Up to £37,785.59 per annum (plus £2,600 car allowance - non-contractual)Vacancy Location Grimsby and Surrounding AreasThe vacancy Are you a Housing professional with a background in anti-social behaviour, and looking for an exciting new role within an organisation committed to improving lives? Are you driven by a challenge, and wanting to be...


  • Grimsby, North East Lincolnshire, United Kingdom Vestas Full time

    Press Tab to Move to Skip to Content Link Work experience Skilled Worker / Semi-Skilled Worker Type of position Full-Time Job Family Field Operations Do you have experience servicing and maintaining mechanical or electrical systems? SBU NCE Service Triton Knoll B Shift Triton Knoll service team is responsible for service and maintenance of 90 V164 WTG....

  • Piping Supervisor

    2 weeks ago


    Grimsby, North East Lincolnshire, United Kingdom Primat Full time

    Job Spec: 48,000 people. 49 countries. Over 120 office locations. _ We're not just engineers. We're a global team of data scientists, consultants, construction workers and innovators all working to create a better tomorrow. Every day, we help customers in energy, chemicals and resources get one step closer to solving our planet's toughest issues. Climate...

  • Pipefitter - Onshore

    2 weeks ago


    Grimsby, North East Lincolnshire, United Kingdom Primat Full time

    Job Spec: 48,000 people. 49 countries. Over 120 office locations. _ We're not just engineers. We're a global team of data scientists, consultants, construction workers and innovators all working to create a better tomorrow. Every day, we help customers in energy, chemicals and resources get one step closer to solving our planet's toughest issues. Climate...


  • Grimsby, United Kingdom Humber Recruitment Full time

    Humber Recruitment are pleased to be resourcing on behalf of a valued client for a **Tenancy Support Worker **on a full time basis. You **MUST **have previous tenancy knowledge/experience **Job Purpose**: The job of the Tenancy Sustainment Worker is to contribute to: The successful delivery of a customer focussed, ethical housing service to young...


  • Grimsby, United Kingdom Christian Action & Resource Enterprise Limited Full time

    **Job Summary**: To provide housing and tenancy support service to vulnerable individuals in the local community. To support and empower clients to develop the skills to be able to live independently within the community. To support clients practical and emotional needs using a holistic person-centred approach. **Duties and Key...


  • Grimsby, United Kingdom Nurtrio, Unit 5 Moss Road, Grimsby Full time

    Job Summary: Responsibilities include but are not limited to: - Work collaboratively with clients to set goals and develop personalised support plans aimed at promoting their independence - Advocate for clients' rights and preferences within Housing and Social Services settings - Conduct assessments of client's needs, preferences, strengths and goals -...


  • Grimsby, United Kingdom Nurtrio Ltd Full time

    Join our dedicated team at Nurtrio, where we're seeking compassionate individuals to contribute to our mission of providing essential housing-related support to our service users. No prior experience or qualifications are necessary to begin your journey with us. We offer a comprehensive induction and training program, with opportunities for skill development...


  • Grimsby, United Kingdom Nurtrio Ltd Full time

    Join our dedicated team at Nurtrio, where we're seeking compassionate individuals to contribute to our mission of providing essential housing-related support to our service users. No prior experience or qualifications are necessary to begin your journey with us. We offer a comprehensive induction and training program, with opportunities for skill development...


  • Grimsby, United Kingdom Longhurst Group Full time

    Are you an enthusiastic, motivated, and dedicated individual who likes building relationships with people in the community? Can you offer a heartfelt service? If you can answer yes to both of these questions you could be an ideal individual to join our team of Housing Support Workers. In this role you will work across Grimsby and North East Lincolnshire...

  • Support Worker

    4 weeks ago


    Grimsby, United Kingdom The Salvation Army Full time

    Working hours: 40 hours per week, including some evenings and weekends. Interview Date: TBC Booth Lifehouse Grimsby offers 35 units of supported accommodation for vulnerable homeless with varied support needs Key Responsibilities: The role of a Support Worker with The Salvation Army is an inspirational one and key to achieving successful outcomes...

  • Relief Support Worker

    4 weeks ago


    Grimsby, United Kingdom Creative Support Full time

    Job Reference: 68744 Posted: Wednesday 1st May 2024 Closing Date**:Tuesday 21st May 2024** **£11.50 per hour plus accrued holiday credit** **Grimsby, Lincolnshire** *** **Relief/Bank** Creative Support works in partnership with Focus Independent Adult Social Work, Aspects Care and Inclusion Housing at our Grimsby service to provide housing related...

  • Relief Support Worker

    2 weeks ago


    Grimsby, United Kingdom Creative Support Full time

    Job Reference: 68772 Posted: Monday 20th May 2024 Closing Date**:Tuesday 4th June 2024** **£11.50 per hour plus accrued holiday credit** **Grimsby, Lincolnshire** *** **Relief/Bank** Creative Support works in partnership with Focus Independent Adult Social Work, Aspects Care and Inclusion Housing at our Grimsby service to provide housing related...

  • Relief Support Worker

    2 weeks ago


    Grimsby, United Kingdom Creative Support Full time

    Job Reference: 68717 Posted: Wednesday 24th April 2024 Closing Date**:Tuesday 7th May 2024** **£11.50 per hour plus accrued holiday credit** **Grimsby, Lincolnshire** *** **Relief/Bank** Creative Support works in partnership with Focus Independent Adult Social Work, Aspects Care and Inclusion Housing at our Grimsby service to provide housing related...

  • Relief Support Worker

    2 weeks ago


    Grimsby, United Kingdom Creative Support Full time

    Job Reference: 68598 Posted: Monday 26th February 2024 Closing Date**:Tuesday 12th March 2024** **£11.50 per hour plus accrued holiday credit - pay scales are effective from 01 April 2024** **Grimsby, Lincolnshire** *** **Relief/Bank** **We are unable to offer any Skilled worker visas for any relief/ bank posts. This is because the Home Office...


  • Grimsby, United Kingdom Creative Support Full time

    Job Reference: 68627 Posted: Thursday 7th March 2024 Closing Date**:Tuesday 26th March 2024** **£11.50 per hour plus accrued holiday credit - pay scales are effective from 01 April 2024** **Grimsby, Lincolnshire** *** **Relief/Bank** Creative Support works in partnership with Focus Independent Adult Social Work, Aspects Care and Inclusion Housing at...

  • Housing Officer

    4 weeks ago


    Grimsby, United Kingdom Longhurst Group Full time

    The vacancy Are you a Housing professional with a background in anti-social behaviour, and looking for an exciting new role within an organisation committed to improving lives? Are you driven by a challenge, and wanting to be part of a dynamic team, working collectively to deliver an efficient tenancy & estate management service? If so, our Housing...

  • Money Support Advisor

    3 weeks ago


    Grimsby, United Kingdom Lincolnshire Housing Partnership Full time

    **Money Support Advisor** **Location**:Agile / Grimsby **Salary**: £12,701.85 per annum **Hours**: Part Time Are you driven by putting the Customer First & having a passion for resolving welfare benefit issues with a can-do attitude? As a Money Support Advisor, you will be responsible for assisting the Income officers in the collection of income by...


  • Grimsby, United Kingdom Eden Brown Synergy Full time

    We're looking to recruit a passionate and experienced social worker who wants to make a positive impact within fostering.We are looking for candidates who share the vision - to help our communities benefit from the positive contribution the children will make when they are healed and able to thrive. This is achieves this through the values of integrity,...


  • Grimsby, United Kingdom Eden Brown Synergy Full time

    We're looking to recruit a passionate and experienced social worker who wants to make a positive impact within fostering. We are looking for candidates who share the vision - to help our communities benefit from the positive contribution the children will make when they are healed and able to thrive. This is achieves this through the values of...

  • Housing Officer

    4 weeks ago


    Grimsby, United Kingdom Countryside Properties Full time

    Vacancy Salary Up to £37,785.59 per annum (plus £2,600 car allowance - non-contractual) Vacancy Location Grimsby and Surrounding Areas The vacancy Are you a Housing professional with a background in anti-social behaviour, and looking for an exciting new role within an organisation committed to improving lives? Are you driven by a challenge, and wanting...


  • Grimsby, North East Lincolnshire, United Kingdom Eden Brown Synergy Full time

    We're looking to recruit a passionate and experienced social worker who wants to make a positive impact within fostering. We are looking for candidates who share the vision - to help our communities benefit from the positive contribution the children will make when they are healed and able to thrive. This is achieves this through the values of integrity,...


  • Grimsby, North East Lincolnshire, United Kingdom Eden Brown Synergy Full time

    We're looking to recruit a passionate and experienced social worker who wants to make a positive impact within fostering. We are looking for candidates who share the vision - to help our communities benefit from the positive contribution the children will make when they are healed and able to thrive. This is achieves this through the values of integrity,...

  • Support Worker

    4 weeks ago


    Grimsby, United Kingdom Navigo Health and Social Care CIC Full time

    1. To support the development and implementation of treatment within the field of dual diagnosis (mental health and substance use/misuse) for service users identified as potentially having a dual diagnosis. 2. To provide one to one sessions with service users, ensuring that care and recovery planning in relation to Substance misuse is conducted on an...