Housing Support Worker

3 weeks ago

Grimsby, United Kingdom Christian Action & Resource Enterprise Limited Full time

**Job Summary**:
To provide housing and tenancy support service to vulnerable individuals in the local community. To support and empower clients to develop the skills to be able to live independently within the community. To support clients practical and emotional needs using a holistic person-centred approach.

**Duties and Key Responsibilities**

**Housing**
- Support clients to move into and settle in their new accommodation.
- Carry out needs assessments and ensure that clients support plans are adequate, agreed with them, regularly reviewed, and reflect agreed outcomes.
- Ensure completion of forms and other relevant documentation and liaise with the landlord to ensure a smooth tenancy.
- Advise the tenant of ‘what happens next’ with the support programme.
- Mediate between landlord and tenant to ensure the tenancy is sustained.
- Working with vulnerable individuals in a focused way which enables them to maximise their independence and live to full potential, promoting independence and empowering sustainment of their tenancy.
- Work closely with an individual in understanding acceptable behaviour and being a good neighbour so that their tenancy is maintained in the longer term.
- Use the recording systems in place to enable a full reflection of all activities relating to each individual whether it be contact notes, all relevant supporting documentation, maintenance reporting, following the Schedule of Intensive Housing Management Tasks.
- Be responsible for a series of regular Health and Safety checks effective recording and reporting any compliance related matters to the Housing Manager.
- Be responsible for regular property inspections, addressing maintenance and other issues as required.
- Arranging repairs and escalating to the Housing Manager where required.

**Community Support**

This is a wide-ranging role which involves providing practical support, kindness, and care to tenants, helping them to rebuild their lives, to become settled and happy. You will holistically and non-judgmentally befriend and support clients to enable them to make positive lifestyle changes. This includes all the work related to holding down a tenancy, but also everything else that relates to a person’s wellbeing. This might mean driving people to doctors and hospital appointments; encouraging engagement with drug and alcohol services; finding suitable activities or supporting with job searches; easing feelings of loneliness, anxiety and worry; building friendships and relationships with neighbours and in the community.

The role includes, but is not restricted to:

- Providing a holistic support package encompassing the following key areas:Preventing homelessness

Increasing confidence
Improving health and wellbeing
Improving life skills
- Providing 1:1 floating support to clients in their home and other community spaces.
- Completing a support plan with each tenant detailing all elements of support required in order for their tenancy to be maintained - including any signposting required. Then helping the client to achieve their aims. This must be reviewed on a regular basis.
- Ensuring the practical support needs of clients are being met through service delivery.
- Working closely with other professionals in order to provide a holistic approach to sustaining the tenancy including coordinating professionals’ meetings when necessary and attending external meetings in relation to their support needs.
- Providing information, advice and guidance to enable tenants to understand their responsibilities and support them to develop effective strategies to manage those responsibilities.
- Liaising internally with all other departments to enable the successful cycle of tenancy related support and to help maintain the tenancy.

**General**
- Ensure that the service is delivered according to the charities quality assurance standards and to promote continuous improvement in service delivery.
- Work alongside voluntary staff in delivering the objectives of the charity.
- Adhere to the charities’ policies and procedures, including safeguarding children and lone working protocols.
- Attend regular team meetings and supervision and attend training as required.
- Attend regular training including safeguarding, domestic violence, drug and alcohol awareness, first aid.
- Represent CARE in a positive light to clients and other agencies.
- Work within the Data Protection Act and respect client confidentiality.
- Assist the CARE Housing Manager to achieve the projects outcomes under the current funding requirements.
- Report regularly to the CARE Management team and to carry out any other duties as may be considered necessary.

**Personal Qualities**

CARE works with people from diverse and often troubled backgrounds, leading many of our clients to be very vulnerable. It is therefore essential that you are:

- Compassionate, empathetic, insightful and sensitive to people’s difficulties
- Excellent communicator
- Resourceful, organ

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