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Front Office Supervisor

3 months ago

Paignton, Torbay, United Kingdom RBH Management Full time

Job Ref:
RBH13162

Branch:
Mercure Paignton

Location:
Mercure Paignton, Paignton

Salary/Benefits:
£12.01 per hour, Benefits include money off supermarkets, Discounted hotel stays.

Contract type:
Permanent

Hours:
Full Time

Shift pattern:
various as per business needs, will include early mornings, evenings and weekends

Hours per week:40

Posted date:10/11/2023

Closing date:12/12/2023

JOIN OUR FAMILY


We may be brand new, but our hotel the Mercure is already building a reputation for it's exceptional service, stunning seaside location, and commitment to creating memorable experiences for our guests.


With the imminent opening of our sister hotel The Ibis Styles hotel, and as such to maintain our high standards, we're seeking passionate and dedicated professionals to join our team and help lead our team across our hotel.

At The Mercure and the Ibis Styles Paignton we are managed by RBH management. We believe our people are our biggest assets and understand the value in putting them first.

Our approach to diversity in the workplace, health wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

At our hotels, we believe in fostering a supportive and inclusive work environment.

We provide ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service.


A DAY IN THE LIFE OF A FRONT OFFICE MANAGER AT THE MERCURE

This is a 40 hour a week, full time role covering 5 days a week, with a salary of £12.01 per hour.
Reporting to the front office Manager, you can expect your working day to include the following.

  • Managing and training the front office team.
  • Managing the daily shift process, ensuring all team members adhere to standard operating procedures.
  • Ensuring the team are resolving customer issues, complaints, problems in a quick efficient manner to maintain a high level of customer satisfaction and quality service.
  • Ensuring all cash / credit card handling procedures are adhered to at all times.
  • Ensuring the front desk provides a professional and friendly service for customers.
  • Dealing with customers, including handling complaints when they come to the desk.
  • Front line liaison for any hotel emergency, liaising with appropriate departments and authorities.
  • Scheduling Front Office rotas.
  • Liaising with other department heads and leaders.
  • Maintaining and exceeding Front Office goals.
  • Coaching and developing the team to achieve the hotels vision and goals and the teams personal goals.
  • Managing projects and policies (including ensuring compliance with all Front Office policies, standards and procedures)
  • Ensuring exceptional customer service is at the forefront of the hotel.

WHAT WE NEED FROM YOU

  • We hire mostly on personality potential but here are a few of our requirements..._
To succeed in the role of Food and Beverage Supervisor, you will need the following qualities and skills:

  • Experience in a similar role within a hotel environment.
  • Pleasant, positive, welcoming and guestfocused demeanour with a cando attitude.
  • Excellent interpersonal skills.
  • Ability to lead and motivate a team.
  • Flexible adaptable to different working conditions hours.
  • Forward thinking promotes new ideas.
  • Oral written fluency in English. Additional language will be considered a plus.
  • Be motivated a selfstarter.
  • Knowledge of Opera PMS desirable.
  • Commitment to Westin values and beliefs.
  • Effective training skills interpersonal capabilities.
  • Shifts will include a mixure or early shifts Middle shifts Late shifts

WHAT WE OFFER

  • You will have access to a benefits package we believe truly works for our people and enhances our overall culture..._
  • Discounted hotel room rates for you and your friends family
  • Extra days holiday for your birthday
  • Flexible working arrangements
  • Pension
  • Free meals on duty saving you over £1000 per year
  • Training and Career progression opportunities
  • Recommend a Friend Scheme
  • Employee of the Month/ Year
  • Gratuities and Service charges paid
  • Discounts in supermarkets and days out
- £12.01 per hour

To learn more about our full benefits package, click here to watch our employee benefits video.

EQUAL OPPORTUNITIES
**#LifeatRBH