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Customer Care Agent

4 months ago

Preston Brook, United Kingdom The Recruitment Company Full time

Job Title - Customer Care Agent

Salary - Up to £21,000

Location - WA7 Runcorn

Hours of Work - 39.5 hours per week Monday - Friday between the business hours of 08.45 am to 17.30 plus one in every four consecutive Saturdays for 5 hours between the business hours of 08.50 am

Duration - Permanent - full time, Subject to six month probationary period

Looking to Start Immediately from 15th February

Requirements:

The jobholder is responsible for dealing with inbound and outbound calls to existing clients. It involves caring for our clients and ensuring they have a positive experience. This includes checking the correct details have been captured and all relevant documents validated.

The jobholder must be self-motivated, have a good attention to detail, and want to provide our clients with excellent service, whilst following procedures and regulatory requirements.


Dealing with Team Leader, Claims Team, Underwriting, Clients, Insurers and Local and Public organisations

Duties:

  • Dealing with both inbound & outbound calls
  • Assisting clients with queries on their policy or quotation
  • Validate quotations
  • Log and resolve any client dissatisfaction
  • Handle customer requests for midterm adjustments, this includes providing a quotation and accepting adjustments ensuring internal processes are met.
  • Change of Address
  • Change of Vehicle
  • Add / Delete Additional Drivers
  • Premium Credit (payment queries)
  • Change of details

Experience:

  • Retention being able to retain customers in the business tend to return to, continue to buy or in some other way not defect to another product or business.
  • Delivering Customer Service Care
  • Being confident in your work
  • Dealing with inbound calls and outbound calls
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.