Customer Service Agent

1 week ago


Poole, Poole, United Kingdom Talentsure Recruitment Full time

Customer Service Agent

Salary:
£25,000 per annum + bonus


Hours:
Monday - Friday, 40 hours per week


Location:
Bournemouth/Poole (Free Parking)


Our client, based on the Bournemouth/Poole border, has a first-class reputation for providing plumbing, heating and drainage services whilst upholding excellent customer service.


They are currently looking for a detail orientated, energetic and driven person to join their team as a Customer Services Agent.


Main Responsibilities:

  • Providing excellent customer service to existing and new customers
  • Receiving customer enquiries and booking Plumbing/Heating/Drainage jobs
  • Collect the relevant job requirements from the customer
  • Liaise with internal and external stakeholders
  • Accurately entering customer details into database
  • Maintaining a high standard of professionalism at all times
  • Holding an empathetic approach to customers who require emergency plumbing services
  • Dealing with customer complaints

In order to be successful as a Customer Service Agent, you need to have:

  • A minimum of 1 years' experience within customer service, preferably on the phone
  • Highly professional and resilient manner
  • Computer literate
  • Excellent telephone manner

In return for your hard work and commitment, our client offers fantastic benefits, including:

  • Performance-based bonus
  • Company pension scheme
  • Free parking
  • Smart casual dress code

Job Types:
Full-time, Permanent

Salary:
£25,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • Onsite parking
  • Sick pay

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus scheme

Work Location:
One location

Reference ID: 729/2

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