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Customer Service Agent
1 week ago
Customer Service Agent
Salary:
£25,000 per annum + bonus
Hours:
Monday - Friday, 40 hours per week
Location:
Bournemouth/Poole (Free Parking)
Our client, based on the Bournemouth/Poole border, has a first-class reputation for providing plumbing, heating and drainage services whilst upholding excellent customer service.
They are currently looking for a detail orientated, energetic and driven person to join their team as a Customer Services Agent.
Main Responsibilities:
- Providing excellent customer service to existing and new customers
- Receiving customer enquiries and booking Plumbing/Heating/Drainage jobs
- Collect the relevant job requirements from the customer
- Liaise with internal and external stakeholders
- Accurately entering customer details into database
- Maintaining a high standard of professionalism at all times
- Holding an empathetic approach to customers who require emergency plumbing services
- Dealing with customer complaints
In order to be successful as a Customer Service Agent, you need to have:
- A minimum of 1 years' experience within customer service, preferably on the phone
- Highly professional and resilient manner
- Computer literate
- Excellent telephone manner
In return for your hard work and commitment, our client offers fantastic benefits, including:
- Performance-based bonus
- Company pension scheme
- Free parking
- Smart casual dress code
Job Types:
Full-time, Permanent
Salary:
£25,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Onsite parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Work Location:
One location
Reference ID: 729/2
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