Customer Relations Specialist

1 week ago


Poole, Poole, United Kingdom Octopus Personnel Full time

Posted on:
June 5, 2023

Location:
Gillingham or Poole

Salary:
£11.79 per hour

Category:
AdministrationCustomer Service

Job Type:
Full TimeTemporary

We are looking for a Customer Relations Specialist to join an international company in Gillingham, Dorset.


Joining the team as Customer Relation Specialist, you are responsible for execution of the SLS customer relations process according to the internal policies and practices.

In this position you manage and process customer orders and quotes, provide information about products, services and order status.

You will be involved in improvement initiatives, comfortable to challenge processes and seek new opportunities to increase customer relations efficiently.


  • What you will do:
- _

  • Respond to customer inquiries according to Service Level agreements
  • Proactively look for solutions to customer issues
  • Obtain and evaluate all relevant information to handle inquiries. Follow up on customer interactions.
  • File records of customer interactions and transactions
  • Record details of inquiries, comments and complaints within quality management system. Manage administration
  • Communicate and coordinate with internal departments
  • Skills and experience_
  • Excellent verbal, written communication and active listening skills
  • A positive and flexible approach on dealing with customers and know how to organise/prioritise daily tasks
  • Customer focused & solution provider mindset
  • Accurate and attention for detail
  • Ability to work in a fast paced & complex environment
  • Ability to prioritise and organize daily work within deadlines
  • Flexibility to adapt to incoming requests
  • Collaborative approach and team spirit
  • Take ownership
  • Working experience in a customer facing environment desirable
  • System tool agility comfortable using various systems and CRMs
  • Relationship management; comfortable engaging and interacting with people across diverse organisational levels
  • Fluent in English
  • What you will receive_
Hours of work for this position are Monday - Friday 9.00am pm initially.

There will be a minimum of 4 weeks in the office to complete training, then there is the potential to work hybrid to include a minimum of 2 days in the office each week.

After the initial training, two days per week are flexible by arrangement to start at 8:00am pm or 8:30am -17.00pm.

This 6is a temporary role, initially expected to last for 3 months and then reviewed.


Octopus Personnel is focused on equality and believes in the value of our diverse characteristics that make each one of us unique.

We are committed to inclusive recruitment policies, where everyone is welcome to register.

Contact details for this job

Agent Name:
Katherine Howell

Telephone:

Ref:
#2242/22

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