Customer Service Associate Iii
1 week ago
About Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Customer Service Associate III - Social Media with French and English Language
What we offer you
- Officebased at our fantastic centre located between Bournemouth and Poole.
- Permanent Contract of Employment
- Salary: £23,909.54 per annum and an opportunity to earn an additional £ annual performancebased bonus.
- Guaranteed 40 hours per week
- Shift scheduled between 9:00 and 20:00 Monday to Friday
Are you looking for a challenging position that will draw upon your attributes, communication skills and experience? You will join a unique engaged team who have a significant impact on advocating the Global Technology Brand and representing the business goals on a worldwide and ever changing platform.
What we're looking for:
- Excellent verbal, written, grammar and interpersonal communication skills in French & English
- Strong attention to detail, and the ability to write in a brand's voice
- Experience in Social Media customer support and/or general understanding of the Social Media landscape
- Positive attitude, detail and customer oriented with good multitasking and organisational
- A passion for all things digital
What does a typical day look like?
- You will be the voice of support by communicating with customers on Store Reviews, Twitter & Facebook
- You will track trends/feedback for the products you support.
- You will encourage more people to interact and participate in online communities.
- You will troubleshoot with users and process suggestions, bugs, and other information to ensure we are constantly improving the user experience
- You will optimize content so that it is more engaging for the users
Why join us?
- Excellent inductions, paid training and 'on the job' support, all you need is to be PC literate.
- Outstanding internal development opportunities for our employees. You can become an advanced level agent or join a function such as Workforce Management, Team Leaders,
- Trainers and Quality Coaches In the last year 100% of our promotional roles were filled internally
- Your opportunities are endless
- We have a truly international workforces and are very proud of our engaging workplace
The extras
- 28 days paid holiday per annum inclusive of bank holidays, increasing with length of service.
- It's never too early to start saving for the future with an automatic workplace pension
- Life Insurance, Dental Benefits scheme and Free Eye Tests.
- We take wellbeing seriously, so you have an Employee Assistance Programme available to you and your immediate family members 24/
- It's not all about work We have a dedicated social committee with a huge variety of activities including; Hiking club, 5 aside football team, charitable initiatives, yoga, language learning and many more.
- Know someone who is looking for a job? You can earn a bonus for every person you refer that joins Conduent*If you like the sound of a dynamic, international environment and you take pride in providing outstanding customer service, come and join us at Conduent
- Terms & Conditions apply.
Closing:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- At Conduent, _
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