1st Line Helpdesk Support Advisor

2 weeks ago


Sheffield, Sheffield, United Kingdom Vivedia Limited Full time

1st Line Helpdesk Support Advisor - Part Time
Vivedia are a fast-growing disruptive technology business, based in Sheffield, with customers across the UK. We've grown enormously over the last year as a result of customer success and innovation.


We are now looking to hire a
customer focused, articulate, practical, logical thinker with a can-do attitude to join the support team.


What will I be doing?


With our commitment to
'Customer First', as a 1st line support advisor, you'll respond to our customers to ensure that there is no interruption in service or quality preventing them from experiencing anything other than a
first rate service.


Our niche technology means we're not expecting you to know everything right away.

With a growing library of learning resources to dive into, and the
collaborative team culture, you'll learn quickly and feel supported.


I'm interested. What skills and experience do I need?

Be able to communicate competently with customers to resolve low level hardware fixes.

  • Excellent communication skills; written and verbal.
  • Demonstrate a practical, professional, and positive approach to problem solving.
  • Proactive and confident to manage the customer experience and maintain timely inbound and outbound communication.
  • Be able to prioritise work and be effective individually and as a team to resolve more complex or urgent issues or volume.
  • Whilst there will be training and support, this role involves predominantly lone working on a weekend so we need some one who is proactive and a fast learner.

Demonstrate an interest and understanding of relevant technology.

  • Have an interest in technology.
  • Familiar with connecting remotely to provide basic troubleshooting and collect accurate details.
  • Have some experience in remote software connectivity (TeamViewer and ConnectWise)
  • Basic understanding of Microsoft Windows Desktop Environment
  • Understanding of basic hardware differences (Router, network cables, monitors)
  • Windows 10
  • An understanding of Customer Relationship management systems and call logging

Agencies:
We are not looking for any support to recruit for this role thank you.
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