1st Line Helpdesk Support Advisor
2 weeks ago
1st Line Helpdesk Support Advisor - Part Time
Vivedia are a fast-growing disruptive technology business, based in Sheffield, with customers across the UK. We've grown enormously over the last year as a result of customer success and innovation.
We are now looking to hire a
customer focused, articulate, practical, logical thinker with a can-do attitude to join the support team.
What will I be doing?
With our commitment to
'Customer First', as a 1st line support advisor, you'll respond to our customers to ensure that there is no interruption in service or quality preventing them from experiencing anything other than a
first rate service.
Our niche technology means we're not expecting you to know everything right away.
With a growing library of learning resources to dive into, and the
collaborative team culture, you'll learn quickly and feel supported.
I'm interested. What skills and experience do I need?
Be able to communicate competently with customers to resolve low level hardware fixes.
- Excellent communication skills; written and verbal.
- Demonstrate a practical, professional, and positive approach to problem solving.
- Proactive and confident to manage the customer experience and maintain timely inbound and outbound communication.
- Be able to prioritise work and be effective individually and as a team to resolve more complex or urgent issues or volume.
- Whilst there will be training and support, this role involves predominantly lone working on a weekend so we need some one who is proactive and a fast learner.
Demonstrate an interest and understanding of relevant technology.
- Have an interest in technology.
- Familiar with connecting remotely to provide basic troubleshooting and collect accurate details.
- Have some experience in remote software connectivity (TeamViewer and ConnectWise)
- Basic understanding of Microsoft Windows Desktop Environment
- Understanding of basic hardware differences (Router, network cables, monitors)
- Windows 10
- An understanding of Customer Relationship management systems and call logging
Agencies:
We are not looking for any support to recruit for this role thank you.
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