First Line Support

2 weeks ago


Sheffield, Sheffield, United Kingdom ASK4 Full time

_Are you a confident communicator with a passion for customer service?_

_ Do you enjoy problem solving?_

_ Are you looking to get your career started in IT?_
From Internet connectivity and smart building technology to IT and data centre services, ASK4's solutions bring buildings to life.

Working with clients across student housing, build to rent, later living and other sectors, we ensure that people are able to live life and work productively.


Joining our team, and you will work as part of a technical support team providing industry-leading support to both existing and new customers, including ASK4's student, residential and ASK4 Business customer base.

This role requires you to work within the Sheffield Head Quarters.

What you'll be doing:

Working 37.5 hours a week covering the support centre opening hours.

Mon - Fri - 08:00 - 22:00

Sat - Sun - 08:00 - 20:00

  • Full technical training provided
  • Help customers sign up and log in to our internet services.
  • 1st Line diagnosis and resolution of technical faults.
  • You will be the main contact point for customer account administration.
  • Great customer service skills.
  • A passion for IT.
  • Have strong written and verbal communication.
  • Its desirable to have a good basic knowledge of operating systems and networking or
    a passion to learn:
  • Professional approach and phone manner.
  • We work with clients around the globe, so any additional languages are beneficial


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