Team Leader/ Line Leader

2 weeks ago


Sheffield, Sheffield, United Kingdom ASK4 LIMITED Full time
Do you have experience on a busy service desk?
This is a permanent position based out of the Sheffield Head Office.
ASK4 provides Internet connectivity, smart building technology, and expert IT support services.

Our dedicated team provides managed IT solutions to clients in the UK and Europe, supporting various sectors like student housing, build-to-rent, and later living, ensuring operational teams can work effectively.

This is a great opportunity to manage an industry leading IT service desk working with a variety of clients across different sectors.

Monitoring the ticket line queue for the First Line and helping with the escalation to the Second Line if necessary.

Everyday line management of the team including logging absences, dealing with holiday requests or organising shifts.

Putting together training requirements as part of the development of Frst Line engineers and ensuring the continual improvement and further training of existing team members.

Have a background in service desk IT support is essential.

Have excellent working knowledge of operating systems including Microsoft Windows Server, and Active Directory and be confident using IT software including Office 365.

Have data input and analysis skills.
Be required to work from our Sheffield Office 3-4 days a week.

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