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Helpdesk Coordinator

3 months ago

Sheffield, Sheffield, United Kingdom Catch 22 PLC Full time

Job title:

Helpdesk Coordinator

Job type:

  • Permanent
    Emp type:
  • Fulltime
    Industry:
Logistics

Salary type:

  • Annual
    Salary:
  • Negotiable
    Location:
  • Sheffield
    Job published:
  • 02/02/2024
    Job ID:
  • 46985We are currently working with a National Private Organisation to source an experienced
    Helpdesk Coordinator to join their Property and Estates Team to support in the FM Service Delivery across a large portfolio (175+ sites).

Helpdesk Coordinator Core Responsibilities Include:

  • Log all incoming reactive jobs on the
    CAFM system and allocate to the site team.
  • Follow up on all jobs to ensure completion within the
    SLA's.
  • Actively manage and monitor quote and job status, building relationships with client teams to ensure efficient processing of all work
  • Build relationships on site, with suppliers and subcontractors to assist with the delivery of a prompt and professional service to the client.
  • Produce and issue
    PPM's to site team as well as signing off reactive and
    PPM works on the system.
  • Liaise with the Helpdesk Lead to ensure subcontractors are scheduled to attend site to carry out Maintenance visits.
  • Assist in Contract Support duties when required. This may include logging timesheets and expenses, raising purchase orders and assisting with monthly reports and contract review packs.
Ideal
Helpdesk Coordinator will have previous experience working on a
facilities helpdesk and have used
CAFM systems before.

For this the client are offering their
Helpdesk Coordinator a salary up to
£26,000 per annum. The role will be based at the clients head office in Sheffield and will be a 37.5 hour week.