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Redcare Technical Helpdesk Specialist

2 months ago

Sheffield, Sheffield, United Kingdom Experis UK Full time
Job Summary

We are seeking a highly skilled Redcare Technical Helpdesk Technician to join our team at Experis UK. As a key member of our technical support team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our services.

Key Responsibilities
  • Manage the in-life service experience for customers, from order entry to operational service delivery.
  • Monitor network performance 24/7 and resolve issues causing outages or failure to meet critical KPI targets.
  • Oversee all customer experience metrics and implement effective management practices.
  • Lead and manage teams, including rota management and technical fault coordination.
  • Develop and maintain a wide understanding of IT and communications systems.
  • Collaborate with internal and external stakeholders to deliver excellent customer service.
  • Embody the company values of Trustworthy, Drive for Results, and Customer Connected.
  • Utilize MS Office suite, including Outlook, Word, Excel, and PowerPoint, to manage tasks and communicate with teams.
Desirable Skills
  • Proven ability to use SalesForce/Event Management System.
  • Knowledge of Alarm Management tools via Manitou, What's up Gold, SalesForce, etc.