IT Helpdesk Manager

4 weeks ago


Sheffield, Sheffield, United Kingdom Interface Recruitment UK Full time
IT Helpdesk Leader/Supervisor

This is an exciting opportunity to join a global engineering firm as an IT Helpdesk Leader/Supervisor. The successful candidate will be responsible for managing the IT Services function across the Group, providing leadership to the IT Services team, and supporting computer applications and platforms.

Key Responsibilities:

  • Manage the IT Services team, ensuring customer requirements are met and communicated effectively.
  • Monitor and analyze relevant business data to identify areas for improvement.
  • Act as an escalation point for complex queries and those requiring urgent attention.
  • Build effective relationships across the Group, working with leadership teams to implement and improve helpdesk processes and procedures.
  • Follow and enforce procedures, such as H&S and HR.

Requirements:

  • Experience in a helpdesk capacity, preferably in a manufacturing environment.
  • Experience managing a remote team.
  • Ability to travel as required for site visits.
  • Knowledge of Google Suite applications, including Gmail, Google Docs, Google Sheets, and Google Calendar.
  • MCP (Microsoft Certified Professional) in Windows XP, Windows Vista, or Windows 7 desirable.
  • Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server 2003/2008 and SQL 2005/2008 and SharePoint 2010 would be advantageous.

What We Offer:

  • 25 days' holiday.
  • Smart pension scheme.
  • Life assurance.
  • Free parking.
  • Additional benefits, including EAP, Cycle to Work, and Enhanced Family Friendly Policies.

Location:

Sheffield.

This role requires an IT Manager/Helpdesk Manager who wants to stay technical but take the extra responsibility of managing a team of 2nd Line Technicians who operate at both desk and across factory sites. The role interfaces with an Infrastructure team based in the US and will be part of the management team focused on aligning the technology stack, output, and future landscape.

How to Apply:

Please submit your application, including your CV and a cover letter, to Interface Recruitment UK.


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