Current jobs related to Customer Support Advisor - Sheffield, Sheffield - Tes Global

  • Customer Relationship Advisor

    2 weeks ago

    Sheffield, Sheffield, United Kingdom HS Direct Full time

    {"title": "Customer Relationship Advisor", "description": "Role OverviewWe are seeking a highly motivated and customer-focused individual to join our Customer Relationship team as a Customer Relationship Advisor. As a key member of our team, you will be responsible for maintaining and growing our existing client base, identifying new business opportunities,...

  • Customer Relationship Advisor

    2 weeks ago

    Sheffield, Sheffield, United Kingdom HS Direct Full time

    {"title": "Customer Relationship Advisor", "description": "Role OverviewWe are seeking a highly motivated and customer-focused individual to join our Customer Relationship team as a Customer Relationship Advisor. As a key member of our team, you will be responsible for maintaining and growing our existing client base, identifying new business opportunities,...

  • Sales Customer Advisor

    4 days ago

    Sheffield, Sheffield, United Kingdom JCT600 Full time

    Sales Customer AdvisorAbout the Role:We are seeking a highly motivated and customer-focused Sales Customer Advisor to join our team at JCT600. As a Sales Customer Advisor, you will be responsible for delivering an exceptional customer experience, building strong relationships with customers, and converting enquiries into sales.Key Responsibilities:Provide...

  • Sales Customer Advisor

    4 days ago

    Sheffield, Sheffield, United Kingdom JCT600 Full time

    Sales Customer AdvisorAbout the Role:We are seeking a highly motivated and customer-focused Sales Customer Advisor to join our team at JCT600. As a Sales Customer Advisor, you will be responsible for delivering an exceptional customer experience, building strong relationships with customers, and converting enquiries into sales.Key Responsibilities:Provide...

  • Sales Customer Advisor

    3 days ago

    Sheffield, Sheffield, United Kingdom JCT600 Full time

    Sales Customer AdvisorAbout the Role:We are seeking a highly motivated and customer-focused Sales Customer Advisor to join our team at JCT600. As a Sales Customer Advisor, you will be responsible for building strong relationships with our customers, understanding their needs, and delivering exceptional sales experiences.Key Responsibilities:Deliver...

  • Sales Customer Advisor

    3 days ago

    Sheffield, Sheffield, United Kingdom JCT600 Full time

    Sales Customer AdvisorAbout the Role:We are seeking a highly motivated and customer-focused Sales Customer Advisor to join our team at JCT600. As a Sales Customer Advisor, you will be responsible for building strong relationships with our customers, understanding their needs, and delivering exceptional sales experiences.Key Responsibilities:Deliver...

  • Sales Customer Advisor

    2 weeks ago

    Sheffield, Sheffield, United Kingdom JCT600 Full time

    About the Role:We are seeking a highly motivated and customer-focused Sales Customer Advisor to join our team at JCT600. As a Sales Customer Advisor, you will be responsible for delivering an exceptional customer experience, building strong relationships with customers, and converting enquiries into sales.Key Responsibilities:Provide outstanding customer...

  • Sales Customer Advisor

    2 weeks ago

    Sheffield, Sheffield, United Kingdom JCT600 Full time

    About the Role:We are seeking a highly motivated and customer-focused Sales Customer Advisor to join our team at JCT600. As a Sales Customer Advisor, you will be responsible for delivering an exceptional customer experience, building strong relationships with customers, and converting enquiries into sales.Key Responsibilities:Provide outstanding customer...

  • Sales Customer Advisor

    7 days ago

    Sheffield, Sheffield, United Kingdom JCT600 Full time

    Sales Customer AdvisorAbout the Role:We are seeking a highly motivated and customer-focused Sales Customer Advisor to join our team at JCT600. As a Sales Customer Advisor, you will be responsible for delivering an exceptional customer experience, building strong relationships with customers, and converting enquiries into sales.Key Responsibilities:Provide...

  • Sales Customer Advisor

    7 days ago

    Sheffield, Sheffield, United Kingdom JCT600 Full time

    Sales Customer AdvisorAbout the Role:We are seeking a highly motivated and customer-focused Sales Customer Advisor to join our team at JCT600. As a Sales Customer Advisor, you will be responsible for delivering an exceptional customer experience, building strong relationships with customers, and converting enquiries into sales.Key Responsibilities:Provide...

  • Sales Customer Advisor

    1 day ago

    Sheffield, Sheffield, United Kingdom JCT600 Full time

    Sales Customer AdvisorAbout the Role:We are seeking a highly motivated and customer-focused Sales Customer Advisor to join our team at JCT600. As a Sales Customer Advisor, you will be responsible for building strong relationships with our customers, understanding their needs, and providing exceptional sales and customer service.Key Responsibilities:Deliver...

  • Sales Customer Advisor

    1 day ago

    Sheffield, Sheffield, United Kingdom JCT600 Full time

    Sales Customer AdvisorAbout the Role:We are seeking a highly motivated and customer-focused Sales Customer Advisor to join our team at JCT600. As a Sales Customer Advisor, you will be responsible for building strong relationships with our customers, understanding their needs, and providing exceptional sales and customer service.Key Responsibilities:Deliver...

  • Customer Service Advisor

    1 month ago

    Sheffield, Sheffield, United Kingdom Motus Group Full time

    OverviewMotus Group is excited to present a fantastic opportunity for a Customer Service Advisor to become a vital part of our thriving service team.If you . . .Take pride in delivering outstanding customer serviceEnjoy the energy of a dynamic work environmentExcel in collaborative team settingsThen this could be the perfect role for you.What benefits do we...

  • Customer Support Specialist

    1 month ago

    Sheffield, Sheffield, United Kingdom Back 2 Work Complete Training Full time

    Position OverviewWe are seeking Hybrid Customer Service Advisors with a competitive annual salary of £22,600.Benefits of the Customer Service Advisor Role:This position provides an attractive salary along with performance bonuses, complemented by a robust benefits package and 25 days of annual leave. Our flexible benefits program allows you to select...

  • Sales Customer Advisor

    1 week ago

    Sheffield, Sheffield, United Kingdom JCT600 Full time

    About the Role:We are seeking a highly motivated and customer-focused Sales Customer Advisor to join our team at JCT600. As a Sales Customer Advisor, you will be responsible for delivering an exceptional customer experience, building strong relationships with customers, and converting enquiries into sales.Key Responsibilities:Provide outstanding customer...

  • Sales Customer Advisor

    1 week ago

    Sheffield, Sheffield, United Kingdom JCT600 Full time

    About the Role:We are seeking a highly motivated and customer-focused Sales Customer Advisor to join our team at JCT600. As a Sales Customer Advisor, you will be responsible for delivering an exceptional customer experience, building strong relationships with customers, and converting enquiries into sales.Key Responsibilities:Provide outstanding customer...

  • Customer Support Specialist

    1 month ago

    Sheffield, Sheffield, United Kingdom Back 2 Work Complete Training Full time

    Position OverviewWe are seeking Hybrid Customer Service Advisors to join our team with a competitive annual salary of £22,600.Benefits of the Customer Service Advisor Role:This position provides an attractive salary along with performance bonuses, complemented by a comprehensive benefits package including 25 days of annual leave. Additionally, through our...

  • Customer Support Specialist

    1 month ago

    Sheffield, Sheffield, United Kingdom Back 2 Work Complete Training Full time

    Position OverviewWe are seeking dedicated Hybrid Customer Service Advisors to join our team, offering a competitive annual salary of £22,600.Benefits of the Customer Service Advisor Role:This position comes with a robust salary and performance-based bonuses, along with a comprehensive benefits package that includes 25 days of annual leave. Additionally,...

  • Sales and Customer Support Specialist

    1 day ago

    Sheffield, Sheffield, United Kingdom Harrington Recruitment Full time

    Job Title: Graduate / Sales AdvisorWe are seeking a highly motivated and customer-focused professional to join our team as a Graduate / Sales Advisor. As a key member of our sales team, you will be responsible for driving sales revenue and delivering exceptional customer service.Key Responsibilities:Engage with customers through various communication...

  • Sales and Customer Support Specialist

    1 day ago

    Sheffield, Sheffield, United Kingdom Harrington Recruitment Full time

    Job Title: Graduate / Sales AdvisorWe are seeking a highly motivated and customer-focused professional to join our team as a Graduate / Sales Advisor. As a key member of our sales team, you will be responsible for driving sales revenue and delivering exceptional customer service.Key Responsibilities:Engage with customers through various communication...

Customer Support Advisor

3 months ago

Sheffield, Sheffield, United Kingdom Tes Global Full time

Title:
Customer Support Advisor

Location:
Sheffield - Hybrid working (3 days in the office, 2 days from home)

Hours: 37.5 hours per week, covering Monday - Friday on rotating shifts between 8am - 6pm

Role overview


Key to this role is ensuring we meet agreed SLA's (Service level agreements) and deadlines, the role will be varied and cover a wide range of tasks.

Key role responsibilities

  • Effectively handle, manage, resolve, and log customer contacts received through a range of customer support channels in a timely and professional manner
  • Liaise with other internal and external partners to ensure issues are resolved and ensure a smooth transaction for our customers
  • Take ownership, managing, investigating, resolving, and logging customer contacts and enquiries
  • Meet all SLAs for transactional and subscriptions customers, and be willing to work as deemed necessary to ensure all SLAs are met in line with company policies
  • Provide technical support and assistance to customers throughout their contract lifetime.
  • Optimise customer satisfaction and meet defined quality standards for contact handling and associated administration.
  • Work effectively as a team and autonomously
Education and experience requirements

Essential Skills & Experience:

  • Proven experience in effectively communication with customers, clients or similar.
  • Strong comprehension skills and attention to detail to ensure customer contacts are read and interpreted correctly
  • Collaborative approach and the ability to build internal relationships both within the team and the wider business
  • Ability to take initiative, be selfmotivating, act proactively
  • Working within a multi skilled environment
  • Have a very positive work attitude including flexibility and willingness to work
  • Initiative and ability to make informed decisions within the remit of their role
Desirable Experience

  • Management of customer complaints.
  • Working in a highvolume environment to meet customer expectation.
  • Working in an environment with remote teams
  • Experience of Salesforce/CRM systems
  • IT literacy and demonstrable commitment to continuous improvement of the Customer Experience
What do you get in return?

  • 25 days annual leave rising to 30
  • 5% pension after probation
  • Hybrid working, 3+ days in the office
  • Health care cash plan
  • State of the art city centre offices
  • Access to a range of benefits via My Benefits World
  • Discounted city centre parking
  • Free eye care cover
  • Life Assurance
  • Cycle to Work Scheme
  • EAP (Employee assistance programme)
  • Monthly Tes Socials
  • Access to an extensive Learning and Development menu
Who are Tes?
Tes Global is a global digital education company that has been supporting educators for over 100 years.

We power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education.

With more than 13.7m education professionals and enthusiasts in our online community using over 900k classroom resources and working relationships with 25,000 schools in over 100 countries, we have the scale to make a difference.

Our innovative products and services are delivered through a range of partners across the globe.

We help schools find the teachers they need; we bring new teachers into the profession through initial teacher training; we provide teachers with continuous professional development and help educators with safeguarding training and compliance.

We provide innovative tools to help teachers succeed in the classroom as well as bring educators together online, so they can share expertise and provide them with vital news and information about education.

We are proud of our people centric culture where everyone is driven to achieve the same goal, to support and connect teachers and schools worldwide, helping them to improve children's lives through education.

Tes Global will ensure all qualified applicants receive consideration for employment without regard to race, sex, colour, religion, sexual orientation, gender identity, national origin or based on disability.

We invite applicants to contact us directly to identify any additional support required.