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Pa & Medical Secretary to The Palliative Care Team

3 months ago

Westcliff, Southend-on-Sea, United Kingdom Mid and South Essex NHS Foundation Trust Full time

An exciting opportunity has arisen for an enthusiastic and dynamic individual to join our team on the Palliative Care Team providing multi-professional palliative care services for patients cared by Southend Hospital.

The Team has highly developed collaborative relationships across primary, secondary and voluntary care.

You will provide a full and efficient PA and secretarial service to the Palliative Care Team.

You will demonstrate excellent organizational skills and have the ability to work independently, using discretion, judgment and critical analysis. They will handle sensitive and complex issues in a professional manner, taking initiative where required.


To provide a comprehensive secretarial service to the Palliative Care Team including: typing clinic letters, managing case notes, providing reports, typing documents, taking and compiling minutes, notes management, collecting and delivering post from the main hospital building, photocopying, opening mail and facilitating the coordinated operation of the department.


Deal sensitively and reassuringly with anxious, distressed patients/ their families and to the bereaved to ascertain problems and ensure that these are conveyed accurately and concisely between patients and staff as required.


Within known alternatives & where appropriate, decide when to refer to Medical & Nursing staff or resolve query on own initiative.


To manage complex and demanding enquiries and concerns in a calm and supportive manner and to process or refer on as appropriate, ensuring a high standard of professionalism at all times.


Provide specific information and advice to patients, clients and their families under the direction of clinical staff (by telephone, in writing or in person).

Support and coordinate specific clinical imaging requests and processes, generally requiring liaison with funding and clinical teams.


Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 17,000 who serve a population of 1.2 million people.


We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.


From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be.

Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.


We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Please see attached a full job description setting out the details of the role and responsibilities.