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Customer Service Centre Advisor

3 months ago


Bamber Bridge, Lancashire, United Kingdom Places for People Full time
Job Description

Are you seeking a career that truly impacts people's lives? Consider a position in Housing at Places for People, the leading Social Enterprise in the UK. We construct, oversee, and sustain Communities nationwide, fostering inclusivity and prosperity for all.

We are on the lookout for individuals to join our Customer Contact Centre. Starting as a Customer Service Advisor, you'll dive into a realm of knowledge and opportunities within the Housing Sector.

Unlock infinite possibilities by joining our Customer Contact Centre

At Places for People, we value investing in your future, offering a plethora of avenues for skill development and advancement in the Housing Sector. Over the past year, we've seen numerous Customer Service Advisors advance their careers into roles in Supporting Housing, Digital Inclusion, and Customer Focus teams. Some have even reached senior management positions. Notably, our Programme Change Development Lead and several Account Managers began their journey in our Customer Contact Centre.

Here's the exciting part

No prior Housing experience? No problem. We seek dedicated individuals who embody our values, especially in managing tough conversations (e.g., anti-social behavior). We'll equip you with the necessary training to become a versatile Housing Professional, with ample room for growth.

About the role

Our top-notch Customer Service Centre, operational since 2001, places a strong emphasis on delivering exceptional customer service. As we undergo significant expansion, we're recruiting additional Customer Service Centre Advisors to uphold our service standards. Expect diverse tasks from assisting with housing applications to addressing anti-social behavior issues, all while working collaboratively with a passionate team committed to customer satisfaction.

Initially office-based for the first six months, the role may transition to a hybrid model (two days remote, three days in-office) to accommodate work-life balance. Office location is easily accessible via local transit, with onsite parking available.

If you're ready to make an impact, seize the opportunity and submit your application today. This role may involve working on bank holidays and during the festive season.

About you

Are you a people person who thrives in a dynamic customer-centric environment? If so, this role may be a perfect fit for you.

Join a dynamic team that values innovation, welcomes your input for process improvements, and strives to enhance service delivery. Previous experience in handling complex Home Repairs and diagnostics inquiries is advantageous.

Please take note: Candidates must attend our Assessment Centres to be considered for this role, with the next session scheduled for June 3, 2024.

You'll be working 7.25 hours per week, with multiple shift options between 09:00 - 20:00. To ensure a seamless onboarding experience, successful applicants must align with our planned induction start dates, with the next session commencing on July 15, 2024.

About us

At Places for People, we uphold the belief that communities are shaped not just by physical homes, but by the people within them. Our dedication lies in transforming lives daily by fostering vibrant communities.

Comprising leading companies in placemaking, property investment, development, leisure, and management sectors, our business excels in creating and nurturing whole communities, providing homes, services, support, and infrastructure that promote customer and community well-being.

Our operational areas include:

  • Affordable and supported housing
  • Development
  • Property management
  • Leisure management
  • Fund management

Distinct from typical corporations, we extend our community-centric philosophy to our employees, valuing and supporting each individual. At Places for People, you're not just an employee, you're an integral part of our mission.

Join the Places for People family alongside over 11,000 colleagues who've contributed to creating, managing, and maintaining communities where residents take pride in calling home.

The perks

We understand the importance of going the extra mile to enhance your well-being. That's why we offer a comprehensive benefits package designed to make your life easier and more rewarding, including:

  • Comprehensive training
  • Hybrid work model – 3 office days, 2 remote days
  • Overtime opportunities
  • Generous holiday and sick pay
  • Leave buy/sell options
  • Access to WPA cash plan for potential savings on healthcare services
  • Matched contribution pension scheme
  • Promising career advancement prospects
  • Special discounts and offers from various retailers and entertainment venues

What's next?

If you meet the requirements and are ready to advance your career, take the next step by submitting your application. Follow the link to our careers site for detailed insights on the role, a comprehensive job description, and direct application submission.

If you're a Places for People customer seeking application support, reach out to our skills and employment team. For recruitment agencies, kindly note our Preferred Supplier List policy; unsolicited inquiries are not accepted.