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Hotel Reception Supervisor

3 months ago

London, Greater London, United Kingdom Hard Rock Full time

Advert Reference:

Hotel Reception Supervisor:

  • Permanent
  • 39 hours per weekDrawing on the legacy of the guests who stayed here in decades past " and an inspiration to those who are yet to write their own story " Hard Rock Hotel London at Hyde Park stands alone as a haven for music lovers and cultural explorers everywhere.


Located on the corner of Oxford Street and Park Lane, we pay tribute to former residents such as Jimi Hendrix, Diana Ross, Bob Dylan and Buddy Holly with an incredible memorabilia collection and original artwork in every bedroom.


The hotel boasts an onsite Hard Rock Cafe, Hard Rock Cocktail Bar, Hotel GMT Bar and a Rock Royalty Lounge.

So, whether our guests are ready to rock London's nightlife, enjoy a well-earned family holiday, host that all-important business meeting or indulge in a romantic evening for two, they will find everything they need " because, in the end, everyone wants to be treated like a rock star.


The Role:


Working with a team of Receptionists, you will mainly work on the Reception desk providing a warm welcome and great service to our guests from the moment they arrive to the moment they leave.

Previous experience with Opera is an advantage as you will of course be helping our guests with Check-in and Check-Out, however more than that you will have the opportunity to really get to know your guests in order to better anticipate their needs and deliver a truly personalised experience.

You will need to be proactive in solving guest queries and be able to do your best work while remaining cool and calm in busy times.

Sharing knowledge will be important to you - and you will enjoy coaching your team members and being part of a team that loves what they do.


What we look for:

Previous experience in a customer facing role Passionate about delivering the highest levels of service with a desire to learn, work hard and progress

Comfortable in a front line role facing the public

Empathetic and able to build relationships

An open personality who is relaxed and natural in their interactions

Accurate with good attention to detail

Demonstrable desire to pursue a hospitality career

Able to work effectively as part of a team Previous experience in a fast paced service environment

What's in it for you?:

  • Great development opportunities
  • Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Great Recognition program
- many more