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Operations Supervisor

3 months ago

Birmingham, Birmingham, United Kingdom NXTS Full time

Join us on the Journey
:

What you'll do:

  • Ensure all drivers are safe and fit to be at work at all times
  • Demonstrate effective oversight of driver performance, and continuously ensuring effective management of drivers and their performance is being applied
  • Proactively monitor the on time delivery of all NEAT services, using dedicated software and resources
  • Monitor, when required, the quality of service delivery and to ensure that appropriate action is taken to rectify any problems.
  • Manage the allocation of work to drivers in an efficient manner and working within Company and local agreements, ensuring working time and drivers hours are being adhered to.
  • Operate and update the applicable systems such as the Grampian DAS and the radio. To monitor and control the drivers holiday bookings and change duty systems
  • Monitor and record driver's absence and sickness, so this can then be forwarded to line management
  • Pass information to drivers in a timely manner and in the most appropriate way
  • Operate and maintain computer and paperwork systems, ensuring accurate input and output of data and to the defined timescales
  • Demonstrate flexibility in line with operational requirements, including undertaking driving duties. To be able to manage any predictable and unpredictable delays in service
  • Communicate effectively with the Contact Centre, schools and any other key contacts within the business

What you'll need:

  • ILM awards Level
  • Team Leading
  • Level 2 NVQ Passenger Transport Operations
  • Experience in EU & Domestic Hours, plus competence in relevant systems (Grampian, Ecolane, 365 Response etc )
  • Unrestricted D1 driving licence and Enhanced DBS check
  • First Aid, IOSH trained and Fire Warden trained
  • Working knowledge of the bus and highway network in the relevant geographical area
  • Willingness to work towards ILM
  • Effective Management

In return, we offer a wide range of benefits such as...

  • Free Bus & Coach travel for yourself
  • Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
  • 50% discount for friends and family on full fares on our coach services

Things to Note
:


At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.