Call Centre Representative

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Relay Group Ltd Full time
We are seeking a highly motivated and customer-oriented Call Centre Representative to join our team.

As a Call Centre Representative, you will be responsible for providing exceptional customer service and resolving inquiries or issues over the phone.


Duties:

  • Answer incoming calls promptly and professionally
  • Provide accurate information and assistance to customers
  • Handle customer inquiries, complaints, and requests with patience and empathy
  • Up sell products or services when appropriate
  • Analyse customer needs and recommend appropriate solutions
  • Follow call centre scripts and procedures to ensure consistent service delivery
  • Collaborate with team members to achieve individual and team goals

Skills:

  • Excellent phone etiquette and active listening skills
  • Strong communication skills with the ability to clearly articulate information
  • Ability to analyse customer needs and provide effective solutions
Join our dynamic team of Call Centre Representatives and make a difference in our customers' lives.

Salary:
From £24,465.69 per year

Benefits:

  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to Commute:

  • Newcastle upon Tyne (preferred)

Work Location:
In person

Application deadline: 27/03/2024

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