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Call Centre Representative

3 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ENVISION AGENCY LTD Full time
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Centre Representative. As a representative, you will be responsible for providing exceptional customer service and support to our clients.

Duties:

  • Answer incoming calls from customers and provide assistance with their inquiries or concerns
  • Up sell products or services to customers when appropriate
  • Analyse customer needs and recommend suitable solutions
  • Handle customer complaints or escalations in a professional manner
  • Meet or exceed performance goals related to call quality, customer satisfaction, and productivity

Skills:

  • Excellent phone etiquette and strong communication skills
  • Ability to analyse customer needs and provide appropriate solutions
  • Empathy and patience when dealing with customer concerns


If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you.


Salary:
From £24,531.27 per year

Benefits:

  • Company events
  • Onsite parking
  • Paid volunteer time

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 28/03/2024