Contact Centre Training Specialist

4 days ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom First Call Contract Services Full time
Contact Centre Trainer Opportunity

We are seeking a skilled Contact Centre Trainer to join our team at First Call Contract Services.

About the Role:

The successful candidate will be responsible for delivering high-quality training to our contact centre staff, ensuring they have the necessary skills and knowledge to provide excellent customer service.

Key Responsibilities:

  • Design and deliver training programs to meet the needs of our contact centre team
  • Develop and maintain training materials and resources
  • Provide coaching and feedback to team members to improve their performance
  • Collaborate with other departments to ensure seamless integration of training with business objectives

About Us:

First Call Contract Services is a leading provider of contact centre solutions, dedicated to delivering exceptional customer experiences. We are committed to investing in our people and providing opportunities for growth and development.

Requirements:

To be successful in this role, you will need:

  • Proven experience in contact centre training and development
  • Excellent communication and interpersonal skills
  • Ability to design and deliver engaging training programs
  • Strong analytical and problem-solving skills

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.

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