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Call Center Executive

3 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CPG Consultants Full time
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients.

Duties:

  • Answer incoming calls from customers and provide assistance or direct them to the appropriate department
  • Building and maintaining positive relationships with customers through proactive communication and exceptional service
  • Respond to customer inquiries and resolve any issues or concerns in a professional and timely manner
  • Collaborate with team members to achieve individual and team goals

Qualifications:

  • Strong interpersonal skills with the ability to communicate effectively with customers from diverse backgrounds
  • Excellent problemsolving and analytical skills to identify customer needs and provide appropriate solutions
  • Ability to handle high call volumes while maintaining a positive attitude
  • Demonstrated phone etiquette and professionalism

Salary:
From £24,563.85 per year

Benefits:

  • Company events
  • Onsite parking
  • Paid volunteer time

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 23/04/2024