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1st Line Support Analyst

3 months ago

Portsmouth, Portsmouth, United Kingdom Proactive Appointments Full time
**1st Line Support Analyst - Hybrid

Our client is urgently looking for an experienced 1st Line Support Analyst to join their team based in Portsmouth, on a permanent basis.

This role operates as part of the Service Desk team.

As well as resolving tickets logged through the Service Desk ManagementSystem you will also provide phone support to the business where required.


Please note, for the first month you will be required on-site 5 days per weke for induction, training and to get up to speed.

After the first month, you will be able to work on a hybrid basis - 2 days remote, each week.

You will be rewarded with an excellent salary, as well as a brilliant benefits package including 5% bonus, annual leave, pension scheme, car scheme, life assurance, gym membership, discounts, hybrid working and many, many more perks

**1st Line Support Analyst - Key Skills: - Be able to work comfortably with 1st line responsibilities

  • Clearly demonstrate a customer service mind set and ethos through providing user satisfaction and driving a firstclass service with the team
  • Have competent experience of Windows 10 Operating system
  • Have good experience of mobile devices such as Android Phones and iPhones
  • Demonstrate the ability to communicate clearly, accurately and patiently at different levels of staff up to the CEO, both verbally and in writing.
  • Be able to work calmly under pressure, with the ability to manage potential conflicts and prioritise conflicting demands.
  • Work effectively in a team environment where the sharing of knowledge is essential. He/she must be able to provide accurate information to all levels of the management team within the business.
  • Able to work with mínimal supervision
**1st Line Support Analyst - Hybrid
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