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IT Support Specialist

2 months ago

Portsmouth, Portsmouth, United Kingdom ISR Recruitment Full time £26,000 - £30,000

The Opportunity: Our client, a leading provider of IT services, is seeking a skilled 1st/2nd Line Support Technician to join their team. As a valued member, you will provide technical support to customers, assisting with hardware and software problems via phone, email, and in-person within the EPoS environment. Your expertise will be essential in communicating effectively with customers, supporting their IT issues, and escalating problems when required. A strong understanding of Servers, TCP/IP, and experience with VNC are highly desirable. Key Responsibilities:

* Provide 1st/2nd line technical support to customers
* Install, upgrade, support, and troubleshoot in-house EPoS and back-office applications
* Diagnose and resolve a wide range of EPoS, Windows, and networking problems to minimize downtime
* Troubleshoot network connectivity in a LAN/WAN environment

If you have over 1 year of experience in an IT Support Technician role and are looking for a challenging opportunity, please contact Matthew Craig at ISR Recruitment to learn more about this exciting position.