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IT Support Specialist

2 months ago


Portsmouth, Portsmouth, United Kingdom Spectrum IT Recruitment Full time
Job Title: 2nd Line IT Support Technician

Job Summary:

We are seeking a skilled 2nd Line IT Support Technician to join our dynamic IT team. As a key member of our team, you will provide technical support to our staff, focusing on advanced and escalated issues. You will also assist with 1st line support tasks when needed.

Key Responsibilities:

  • Provide technical support to staff, including face-to-face and remote assistance.
  • Manage support tickets, ensuring clear documentation and timely resolution.
  • Collaborate with the service desk manager to improve our IT systems and infrastructure.
  • Assist the IT team with daily tasks, contributing to a positive and efficient work environment.
  • Provide excellent customer service, maintaining a positive and friendly approach.
  • Help with 1st line support tasks when needed, adapting to changes in workload and team needs.

Requirements:

  • Previous experience in an IT support role, especially in a 2nd line capacity.
  • Familiarity with Windows Server 2016 and 2022 in a hybrid environment, Office 365, and desktop hardware.
  • Understanding of networking, including firewall configuration, VLANs, DHCP, and DNS troubleshooting.
  • Strong communication and organizational skills, with a passion for helping others.
  • Enthusiasm for learning and improving your skills, with a proactive approach to staying up-to-date with new technologies.

What We Offer:

  • A supportive environment where your ideas are valued.
  • A competitive salary, 25 days of holiday plus bank/public holidays, and an additional 3 days off over the festive period.
  • Access to our Employee Assistance Programme, a company pension scheme, life cover at 3x salary, and a company bonus scheme.