L1 IT Systems Analyst

2 weeks ago

Portsmouth, Portsmouth, United Kingdom Advanced Resource Managers Limited Full time
About the Role

We are seeking an experienced L1 IT Systems Analyst to join our team at Advanced Resource Managers Limited. As a key member of our IT support team, you will be responsible for providing technical support to our clients and ensuring that their IT systems are running smoothly.

Key Responsibilities
  • Provide technical support to clients via multiple channels, including ITSM platforms, phone calls, and emails.
  • Utilize troubleshooting skills to diagnose and remediate technical issues in a timely manner.
  • Work closely with the wider delivery team to deliver a world-class service to our clients.
  • Manage pending tickets and ensure that they are updated or resolved as per agreed procedures.
  • Monitor announcements to ensure that you have the latest information regarding outages and procedure updates.
Requirements
  • Good verbal and written English communication skills.
  • Previous experience working in a NOC or 1st Line IT Support environment is desired.
  • Demonstrable experience of delivering exceptional customer service.
  • Positive and enthusiastic team player.
  • Accurate and logical approach to problem solving.
  • Ability to work under pressure to agreed targets in a fast-paced environment.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.

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