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Trials Associate

3 months ago

Exeter, Devon, United Kingdom Lightfoot Ltd. Full time

TRIALS ASSOCIATE

Office-Based / Hybrid

40hrs / 5 days p/week

About Us:


We are Lightfoot, a high-growth technology company based just outside Exeter that is focused on making a difference worldwide, one driver at a time.

We help businesses and private motorists improve performance and safety.

Our technology has been proven to reduce fuel use and emissions rates by 10-20%, and at-fault accidents and wear and tear by 40-50%.


Our technology connects to your vehicle's on-board computer and uses all the live data it produces to analyse how efficiently you are driving.

It's similar to how performance is analysed in Formula 1.

Lightfoot turns that data into simple feedback for you - the driver - so you know when you're pushing your vehicle too far and can bring it back to maximum efficiency.

We're a fun-loving bunch who are growing at an astonishing rate. We've moved into a brand-new, state-of-the-art office near Exeter in the beautiful Southwest (which was voted Exeter's 'Best Workspace'). We are excited to keep growing the Lightfoot family with like-minded, passionate individuals who share our values.

  • We care deeply.
  • We are innovative.
  • We deliver excellence.
  • We are customer first.
  • We are friendly and celebrate individuality.

About the role:


The role of Trials Associate is to support the Trials team to deliver a smooth and engaging customer journey through the Lightfoot trial process.

Reporting to the Trials Manager, the role will enjoy a varied and dynamic work environment, working closely with the Sales team and the Managing Director.

The aim of the role is to showcase Lightfoot's potential to our potential new customers, ultimately resulting in a sale at the end of the Trial process.

You'll also contribute ideas and solutions to the Trials Manager to ensure delivery of a high-quality service, offering improvements for customers based on experience and feedback.

The role takes day-to-day responsibilities as well as ad-hoc tasks throughout the sales and trials process.

Main duties and responsibilities:

Taking prospective customers through the Lightfoot Trial process, including:

  • Conducting Pre-Trial calls, gathering all the relevant information we require from potential new customers
  • Liaising with our thirdparty fitting companies to ensure a timely and smooth installation of the Lightfoot device into the trial vehicles
  • Keeping all internal systems and CRMs uptodate with our customers' data, regularly crosschecking all customer accounts to ensure all is set up correctly
  • Managing customer expectations around deadlines and keeping in regular contact with them
  • Providing customer training around our portal, ensuring all reporting and assignments are set up correctly
  • Responding to customer queries in a timely manner
  • Setting up all Trial driver communications providing engagement support to fleet managers and other stakeholders where necessary
  • Conducting regular health checks for trial vehicles and raising internal support cases where needed
  • Carrying out weekly customer Trial calls and updating the wider business on the progress of each Trial
  • Collating the relevant data and producing a compelling presentation following the Trial

Other responsibilities include:

  • Having an excellent working knowledge and being a brand ambassador for Lightfoot products and services
  • Contributing to the continued development of the team, company, and products
  • Assisting the Trials Manager in continues improvements to the Trial process
  • Maintaining a good working relationship with the wider business to ensure operational efficiency
  • Performing ad hoc tasks required by the business

Key Skills and qualifications:

  • Excellent communication skills and telephone manner are
    essential
  • Computer literacy skills are
    essential
  • Prior experience working in a customerfocused role is
    preferable
  • Able to learn new processes quickly
  • Enthusiastic and hard working
  • Comfortable working in fastpaced environment
  • Proactive and able to manage own time
  • Comfortable using own initiative to further projects/tasks
  • Able to communicate confidently with all levels of staff within the business
  • Personable and outgoing, with a good sense of humour

Salary & Benefits:

- £24,000 per annum, rising to £24,500 after completion of probation period

  • Commission scheme.
  • Inclusion in our company bonus scheme.
  • Referral and recommend a friend program.
  • Free onsite parking at our Exeter offices.
  • 24 days holiday plus an extra day off for your birthday.
  • Christmas closure from Christmas Eve until the first working day in January.
  • Holiday buyback scheme the chance to buy up to an extra week's holiday.
  • Health & Dental plans.
  • Optional enhanced Private Medical Insurance.
  • Access to our Bravo Benefits platform & Retail Discount schemes.
  • A Lightfoot device for all employees.
  • Company social events and activities.
  • Company sick pa