Duty Officer

2 weeks ago


Crawley, West Sussex, United Kingdom Virgin Atlantic Full time
Crawley

Permanent

Competitive

Job Details

Salary:
Competitive plus shift allowance

  • Contract: Permanent
  • Hours: Full time, 3 on 3 off shift pattern (3 x 07:00 19:00 followed by 3 days off, 3 x 19:00 07:00 followed by 3 days off, 3 x 10:00 22:00 followed by 3 days off)
  • Location: The VHQ, Crawley
  • Closing date: Weds 24th June 2024
In a nutshell


To become the most loved travel company, we want to make sure our customers have an amazing experience at every stop of their journey.

Alongside our local reps in many destinations who are available during office hours. All this means our customers can relax knowing someone is always available to assist if needed.

Our Duty Officer's do an outstanding job of helping our customers and resolving any issues right away.

We also work closely with our overseas resort teams, suppliers and internal departments, to ensure our customers have a smooth and enjoyable journey.

Day to day

In this fast-paced role, you will be responsible for:

  • Enhancing customer satisfaction through timely resolution of customer issues, in line with company policies, but also keeping the customer experience at the forefront of everything we do.
  • Anticipate customers' needs and provide proactive solutions to issues encountered while in resort for any part of their holiday package (flight, hotel, transfer, car hire, park tickets, etc.)
  • Work closely with the Virgin Atlantic Customer Operations team to proactively communicate with customers during flight disruption, providing clear & accurate information and advice.
  • Provide 24hour support to airport teams and overseas resort staff, as well as being a 24hour point of contact for our suppliers if needed.
  • Recording and communicating critical information regarding customer accidents and illnesses, to support health & safety investigations and reporting.
  • Collaborate with the Special Assistance team to obtain medical clearance for ill or injured customers.
  • Monitor weather patterns & world events, reporting relevant information to a wide array of stakeholders. In instances where a significant incident or event affects a VAH destination, manage this effectively in line with our Emergency Procedures.
  • Assist customers with flight upgrades and changes to return flights, including reissuing flight tickets.
  • Complete all daily reporting accurately and in a timely manner.
  • Work closely with all departments to ensure errors are resolved & corrective action is taken for continuous improvement.
About you


Based within the Operations Control Centre (OCC), this is an amazing opportunity for someone who puts the customer at the heart of everything they do and is proactive in their approach in looking to resolve issues in a creative way in the moment.


  • In addition to the above, we're looking for:
  • Strong background in customer service or customer relations, with outstanding customer focus.
  • Resilience and confidence in your ability to make quick decisions.
  • Excellent communication skills, both written and verbal as you will be communicating with customers directly, both on an individual basis and in bulk communications.
  • Calm under pressure, with the ability to prioritise multiple tasks.
  • Selfmotivated & disciplined individual with the ability to work independently whilst also considering the wider team.
  • Good organisational skills and attention to detail.
  • Confident in full Microsoft package with specific focus on Microsoft Excel.
  • Experience of Travelbox, Amadeus and Air4 is preferred, but not essential training on all systems will be provided.
If this sounds like you and you meet/exceed the above criteria, we would love to hear from you

Be yourself
  • Office Administrator

    2 weeks ago


    Crawley, West Sussex, United Kingdom Rentokil Initial Full time

    Position: Office AdministratorCore Responsibilities & Duties: Analyze and organize office operations and procedures such as information management, filing systems, supply requisitions, and other driver services Oversee office staff functions, including office supply levels, equipment maintenance, procedures manuals, forms, and direct cross training of staff...

  • Office Administrator

    2 weeks ago


    Crawley, West Sussex, United Kingdom Countrywide Grounds Maintenance Full time

    We are a Grounds Maintenance business based at Silverwood, Snowhill, Copthorne. We carry out Grounds Maintenance for all types of business and private homes, and we are looking for an Office Administrator to join the team. This is a part time position of 16 hours per week, days worked can be discussed at interview.For training purposes, a successful...


  • Crawley, West Sussex, United Kingdom First Recruitment Services Full time

    Our client based in Crawley are looking to recruit a temporary Administrator. The Administrator will be providing electoral support to the Lead Electoral Services Officer. This is a temporary assignment for between 6 weeks - 2 months. This is a full time position paying £16.53ph. Duties for AdministratorOversee the administration of all electoral processes,...

  • Office Manager

    2 weeks ago


    Crawley, West Sussex, United Kingdom Reed Business Support Full time

    Benefits: Casual dress Company events Company pension Employee discount Life insurance Onsite parking Private dental insurance Private medical insurance Referral programmeJob Purpose:To be responsible for the organisation of all the administrative activities that facilitate the smooth running of the office. This includes organising people, information, and...


  • Crawley, West Sussex, United Kingdom Hyper Recruitment Solutions Ltd Full time

    We are currently looking for a Regulatory Affairs Officer to join a leading Pharmaceutical company based in the West Sussex area.KEY DUTIES AND RESPONSIBILITIES:Your duties as the Regulatory Affairs Officer will be varied however the key duties and responsibilities are as follows:Make sure all regulatory submissions for medicinal products for European and...

  • Office Administrator

    2 weeks ago


    Crawley, West Sussex, United Kingdom 1FOUR1 RECRUITMENT Full time

    1Four1 Recruitment Ltd is currently looking for an Office Administrator / Recruiter to join its busy Care & Support Office in Crawley, West Sussex. We are a fast-growing company with tens of Care and Support Homes in and out of Sussex. We pride ourselveson providing the best care services to these Homes in line with person-centred care plans and we are...

  • Finance Officer

    2 weeks ago


    Crawley, West Sussex, United Kingdom eFinancialCareers Full time

    Job Summary Crawley Permanent JN Feb 20, 2023- £30k - £35kJob Description:Morgan McKinley is looking for an experienced Finance Officer to work for a well established company based in Crawley, West Sussex. The Finance Officer will be working as part of a small Finance team. This is a varied all round Accounts Assistant role, dealingwith all aspects of...


  • Crawley, West Sussex, United Kingdom stevensdrake solicitors Full time

    Job Description - Office & Administrative AssistantReporting to: Department: Administration- Purpose of Role:This role will require the post-holder to provide administrative support to all members of staff, in order to ensure the smooth and efficient operation of our busy Crawley office. The post-holder should be reliable and conscientious and must be able...


  • Crawley, West Sussex, United Kingdom First Recruitment Services Full time

    Our client based in Crawley are looking to recruit a temporary Administrator. The Administrator will be providing electoral support to the Lead Electoral Services Officer. This is a temporary assignment for between 6 weeks - 2 months. This is a full time position paying £16.53ph. Duties for AdministratorOversee the administration of all electoral processes,...


  • Crawley, West Sussex, United Kingdom First Recruitment Services Full time

    Our client based in Crawley are looking to recruit a temporary Administrator. The Administrator will be providing electoral support to the Lead Electoral Services Officer. This is a temporary assignment for between 6 weeks - 2 months. This is a full time position paying £16.53ph. Duties for AdministratorOversee the administration of all electoral processes,...

  • Office Administrator

    2 weeks ago


    Crawley, West Sussex, United Kingdom Fawkes & Reece Full time

    Location: West SussexSalary: £14.50- £16.50 per HourContract: PermanentType: Part TimeReference: OAHNX_ Posted: March 9, 2023Office Administrator Office basedLocation: Lancing, West SussexPerm basis / PART TIMESalary: £ Monday-Friday 9AM-2PMI am currently working with a medium sized construction company in the recruiting of an Office Admin in Lancing,...

  • Office Administrator

    2 weeks ago


    Crawley, West Sussex, United Kingdom Huntress Full time

    Permanent£ £30000Central Crawley - Hybrid working (after period of training)Have you got experience in financial services or extensive administration experience?Are you an administrator who can stay calm under pressure and work quickly and accurately to deadlines?We have a great opportunity to join the Administration team in a busy financial services...


  • Crawley, West Sussex, United Kingdom Reed Accountancy Full time

    Reed is proud to be partnered with a wonderful Academy Trust based in West Sussex. They're hiring for a Senior Finance Officer who would report to the Financial Controller.Responsible for maintaining central accounting records using PSF, which includes but is notlimited to purchase ledger, sales ledger, nominal ledger, intercompany ledgers, purchaseordering,...


  • Crawley, West Sussex, United Kingdom Venn Group Full time

    Interim Senior Planning Officer Based in South East England , hybrid working Length: 6 months Inside IR35 The role primarily involves dealing with a wide range of planning applications. These will including major residential and commercial schemes. The officer will be expected to undertake site visits, negotiate as required and draft...

  • Housing Officer

    2 weeks ago


    Crawley, West Sussex, United Kingdom Graham Rose Recruitment Full time

    Housing Officer / Manager - West Sussex - Client Side - Hybrid Working (home/office/site) - Financial Package £36,996 per annum(£32,500 salary + £4,446 car allowance) pro rata**:37 hrspw 35 days holiday (inc. bank holidays)pro rata 3 x employer pension contribution (up to 12%) - Leading Employee Assistance Programme, gym discounts, WPA NHS cash back...

  • Office Administrator

    2 weeks ago


    Crawley, West Sussex, United Kingdom Maggie's Group Full time

    Maggie's Group is looking for a trustworthy, reliable and confident individual to join our small team as soon as possibleYour duties will include, Answering phone calls Scheduling Jobs for our engineers Processing customers orders General office adminadministration experience is a MUST.We are looking for a part time employee to join our admin team. Pay is...

  • Office Cleaner

    2 weeks ago


    Crawley, West Sussex, United Kingdom Hashtag Clean Ltd Full time

    Role: Office Cleaner (Key Holder)Location: CrawleyHours: Wednesday's after 6pm (2 hours per shift) and then anytime over the Weekend (3.5 Hours per shift)Pay: £12 Per Hour, Employed + Holiday PayPay Frequency: Paid weekly every Thursday.We are looking to recruit an enthusiastic Office Cleaner to work at one of our contracts in Crawley. It is a twice a week...


  • Crawley, West Sussex, United Kingdom Service Care Solutions Ltd Full time

    Housing Options Officer Chagossian Response Team Temp, (3-6 Month Contract) Full Time - 37 Hours per Week Hybrid and Office Based - Office twice a week An exciting opportunity awaits for an experienced Housing Options Officer to join the Chagossian Response Team on a short-term contract basis. We are seeking individuals passionate about delivering...


  • Crawley, West Sussex, United Kingdom Office Angels Full time

    Admin. Secretarial and PA - Administrator Hours: Full Time Monday to Friday 9am - 5:30pm Are you an organised and dynamic individual with exceptional leadership skills? Do you thrive in a fast-paced environment and have a passion for supporting senior executives? Our client is seeking an Executive Office Manager to join their team. This is an exciting...

  • Corrections Officer

    2 weeks ago


    Crawley, West Sussex, United Kingdom Commonwealth of Virginia Full time

    Job Duties Conduct control operations using well-trained canines to ensure security over supervisees and maintain safe confinement. Supervise daily activities of offenders, record behavior, and movement. Earn and hold patrol handler canine certification. Keep assigned canine ready 24/7 through exercising and feeding. Conduct patrols, prepare...