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Ecommerce Customer Service Administrator
2 weeks ago
Start:
March 2023
The job responsibilities include e-commerce (Magento) administration, customer service, multi-channel order management and logistics. The goal is to increase efficiency, profitability and customer satisfaction with benefits and opportunities to grow.
Job Requirements
- Responding to all customers quickly and efficiently, politely, and professionally.
- Processing of orders placed by Third party marketplaces such as Wayfair, Amazon and John Lewis.
- Management of stock on marketplaces and website to ensure optimum sales.
- Experience with Magento ideal but not required.
- Work as part of a busy team.
- General administrative duties in various areas of the business.
- Minimum of one year's experience in officebased customer service preferred.
- Reliable and motivated to fulfil the role and exceed standards.
- Identify opportunities for continuous improvement in the customer service department.
- Dealing with suppliers on a weekly basis.
- Committed to providing excellent customer care on a casebycase basis with a genuine desire to help.
Job Types:
Full-time, Maternity cover
Salary:
TBC
Working hours:
pm
- 2 or 3 Days a week
Part time
- The applicant will be required to work Monday and Tuesday.
Education:
- A-Level or equivalent (preferred)
Job Types:
Part-time, Fixed term contract
Contract length: 12 months
Part-time hours: 15 per week
Schedule:
- 8 hour shift
- Day shift
- No weekends
Experience:
- customer service: 1 year (preferred)
Work Location:
One location
Reference ID:
ECOMM/CS
Expected start date: 01/12/2021
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