Ecommerce Customer Service Administrator

2 weeks ago


Great Torrington, Devon, United Kingdom Dartington Crystal Full time
Maternity Cover: 12 Month Contract

Start:
March 2023

The job responsibilities include e-commerce (Magento) administration, customer service, multi-channel order management and logistics. The goal is to increase efficiency, profitability and customer satisfaction with benefits and opportunities to grow.

Job Requirements

  • Responding to all customers quickly and efficiently, politely, and professionally.
  • Processing of orders placed by Third party marketplaces such as Wayfair, Amazon and John Lewis.
  • Management of stock on marketplaces and website to ensure optimum sales.
  • Experience with Magento ideal but not required.
  • Work as part of a busy team.
  • General administrative duties in various areas of the business.
  • Minimum of one year's experience in officebased customer service preferred.
  • Reliable and motivated to fulfil the role and exceed standards.
  • Identify opportunities for continuous improvement in the customer service department.
  • Dealing with suppliers on a weekly basis.
  • Committed to providing excellent customer care on a casebycase basis with a genuine desire to help.

Job Types:
Full-time, Maternity cover

Salary:

TBC

Working hours:
pm

  • 2 or 3 Days a week


Part time
  • The applicant will be required to work Monday and Tuesday.

Education:

  • A-Level or equivalent (preferred)

Job Types:
Part-time, Fixed term contract

Contract length: 12 months

Part-time hours: 15 per week

Schedule:

  • 8 hour shift
  • Day shift
  • No weekends

Experience:

- customer service: 1 year (preferred)

Work Location:
One location

Reference ID:
ECOMM/CS

Expected start date: 01/12/2021

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