Customer Service Administrator
2 weeks ago
**Customer Service Administrator**
- £23,000 to £25,000 per annum
- Monday -Friday, shifts between 8am - 5pm (37.5 hours)
- Witham, Essex
**Benefits**: Hybrid working available after probation, life cover x 2 basic salary, 20 days annual leave plus bank holidays plus up to 4 additional days for Christmas, employee assistance programme, pension scheme.
Are you a friendly and dynamic individual with a passion for providing exceptional customer service? We are currently seeking a Customer Service Administrator to join our client's team and become an integral part of their success. If you enjoy working in a fast-paced environment and thrive on solving problems, then this could be the perfect opportunity for you
**Duties & Responsibilities includes but not limited to**:
- Communicate and co-ordinate with all internal departments to ensure that the customer requirements are met and that correct materials are dispatched.
- Communicate effectively with customers both verbally and written.
- Liaise with external suppliers and hauliers to ensure that orders are delivered to the customer on time.
- Deal with any transport issues and liaise with the customer and the haulier to resolve the issues to a satisfactory conclusion.
- Ensure accurate data input, process customer orders from receipt to delivery within company timescales and process invoices and credits where applicable.
- Generate and place purchase orders with suppliers for direct deliveries, including suppliers overseas.
- Raise quotations for the Technical Sales Managers.
- Deal with customer queries and resolve any problems to a satisfactory conclusion, escalating to your Team Leader if required.
- Provide administrative support for the Technical Sales Managers.
- Organise transport including Europe to UK.
- Take responsibility for maintaining all filing system in line with department processes.
- Process all ad hoc administrative duties associated with department processes.
- Carry out your duties to the best of your ability, taking into consideration the needs of your colleagues, the organisation and its customer.
**Skills required**:
- Excellent mathematical skills are required
- Excellent communication skills, both written and verbal
- Attention to detail skills
- Able to problem solve
- Organised and able to prioritise effectively
- Experience using Microsoft Office 365, including SharePoint
- Experience working with an ERP system
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