![Connells Group](https://media.trabajo.org/img/noimg.jpg)
Customer Service Administrator
2 weeks ago
As a Customer Service Administrator, you will assist in the swift resolving of customer complaints to the satisfaction of both the customer and Connells Group Lettings.
We offer a clear, defined career path, and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.
What's in it for you?
- Industry leading
training and development: - Demonstrable
career ladder - Opportunities for
progression:
Collaborative,
rewarding and
fun environment
- Understanding of
operations within an estate agency business
The wellbeing of our staff is of the utmost importance to us, which is why our corporate charity partner is MIND.
Not only did we top up pay for all furloughed staff during the pandemic to ease any financial concerns, we also have in place a variety of ongoing mental health initiatives and an employee assistance programme to help with worries about all aspects of life.
Key responsibilities:
- Support Customer Service Team with the reviewing and processing of complaints in accordance with our complaints Procedure.
- Ascertain main causes of a complaint and put forward suggested options to resolve the complaint.
- Advise whether we have any liability in regards claims against the Connells Group
- Effectively communicate with landlords and tenants regarding their Complaint
- Mediate and negotiate between the parties regarding resolving issues
- Ensure that relevant payments are instructed promptly.
- Monitor complaint handler review of complaints to make sure responses are issued in line with our internal complaint procedure
- Log and control complaint log as required
- Draw up a schedule of compensation payouts on a quarterly basis
- Conduct work in line with company standards and requirements.
Skills and experience required:
- Outstanding
Customer Service skills - Solid
administration skills
Resilient,
positive,
numerate and
detail oriented:
Organised and able to
prioritise workload in a faced paced environment- Strong negotiation and influencing skills
- Excellent verbal and written
communication skills
About Us:
Following the acquisition of Countrywide earlier this year, we are now the largest and most profitable property services provider in the UK with more than 1,200 branches and 15,000 staff nationwide.
Job Reference:
CF00066
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