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London, Greater London, United Kingdom Lewisham and Greenwich NHS Trust Full timeJob SummaryThis is an exciting opportunity to join our team as a Ward Administrator at Lewisham and Greenwich NHS Trust. As a key member of our administration team, you will play a vital role in ensuring the smooth running of our wards.Main ResponsibilitiesProvide administrative support to the ward team, including answering phone calls, responding to emails,...
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London, Greater London, United Kingdom Lewisham and Greenwich NHS Trust Full timeJob SummaryWe are seeking a highly organized and detail-oriented Ward Administrator to join our team at Lewisham and Greenwich NHS Trust. As a key member of our ward team, you will be responsible for providing administrative support to our clinical staff, ensuring the smooth operation of the ward, and providing an excellent patient experience.Main...
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Ward Administrator
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London, Greater London, United Kingdom Lewisham and Greenwich NHS Trust Full timeJob SummaryThis is an exciting opportunity to join our team at Lewisham and Greenwich NHS Trust as a Ward Administrator. As a key member of our administrative team, you will play a vital role in ensuring the smooth running of our ward.Main ResponsibilitiesProvide exceptional customer service to patients, their families, and visitors, ensuring that messages...
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Ward Administrator
2 weeks ago
London, Greater London, United Kingdom Lewisham and Greenwich NHS Trust Full timeJob SummaryThis is an exciting opportunity to join our team at Lewisham and Greenwich NHS Trust as a Ward Administrator. As a key member of our administrative team, you will play a vital role in ensuring the smooth running of our ward.Main ResponsibilitiesProvide exceptional customer service to patients, their families, and visitors, ensuring that messages...
Ward Administrator
3 months ago
The Acute Medicine Department is looking to recruit an enthusiastic, bright and engaged individual to the post of Unit\Ward Administrator to join our patient focused team.
You will work 37.5 hours per week over 365 days a year so weekend and bank holiday working is a requirement.
The post holder is responsible for delivering a comprehensive reception and administration service to the Acute Medicine Department.The accurate collection and inputting of data is key to this position and the post holder will be expected to work flexibly, rotate throughout the departments and ensure that the department captures all activity data correctly.
Reception duties will involve face to-face patient contact and telephone work.A high level of professionalism is essential and a courteous and polite approach to our client group is expected at all times.
- To ensure accurate and diligent administration with regards to receiving and ensuring patients are admitted and transferred to the inpatient wards. Making sure patient details are correct and up to date. You must ensure that the Acute Medicine departments capture all relevant registration data and that this is entered on to the inhouse computer databases.
- To manage facetoface enquiries promptly and efficiently, providing an immediate response or referring individual onto any other appropriate person / department as and when required.
- To answer telephone calls in a polite and professional manner taking accurate messages and ensuring these are given to the appropriate people/department.
- To direct patients to different areas of the department or other departments as required.
- To analyse situations and data and make appropriate judgements.
- To use own initiative/decision making out of hours and at weekends without supervision.
- To act within the guidelines relating to patient confidentiality and the Freedom of Information Act.
- To monitor and maintain Health and Safety of self and others, taking immediate and appropriate action as necessary.
- To be fully aware of the Trust's Safeguarding Procedures and demonstrate the ability to raise concerns to protect our patients/staff alike.
- Help cross cover into neighbouring departments within the care group and outside the care group as needed depending on staffing levels to help ensure a safe and consistent service is delivered.
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 14,000 staff based across 5 main sites in South East London.
The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan.In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus.
Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
The trust-wide strategy Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do.
You will already be a strong team player and be capable of building excellent working relationships with members of the multi-disciplinary team and other hospital departments.
Excellent communication skills are a fundamental skill as you need to give and receive quality handovers to and from your colleagues.
Previous NHS administrative and customer care experience within a hospital environment is a distinct advantage, however experience in a customer facing role within another NHS or public sector service area may suffice.
The ward activity is fast paced so a flexible approach and an ability to multi-task is key as you may be required to assist in cross-covering more than one ward at a time.
This role is essential in ensuring our patients have a positive experience throughout their stay.Experience of using PIMS ADT (Admissions\Discharges\Transfers) and\or Outpatients and Sunrise EPR is advantageous but not essential as training is given.
