Ward Administrator

2 weeks ago


London, Greater London, United Kingdom Lewisham and Greenwich NHS Trust Full time
Job Summary

This is an exciting opportunity to join our team at Lewisham and Greenwich NHS Trust as a Ward Administrator. As a key member of our administrative team, you will play a vital role in ensuring the smooth running of our ward.

Main Responsibilities
  • Provide exceptional customer service to patients, their families, and visitors, ensuring that messages are passed on in a timely and confidential manner.
  • Register patient details on Cerner, ensuring accurate and up-to-date information.
  • Admit and discharge patients on Cerner and EPRS, maintaining a high level of data accuracy.
  • Deal with written and telephone enquiries, booking follow-up appointments as required.
  • Participate in administration duties, including answering the phone, handling cancellation emails, and maintaining accurate records.
  • Book hospital transport for patients, liaising with the Transport team as necessary.
  • Provide cover for colleagues during annual leave, sickness, and busy periods, working across multiple sites as required.
  • Develop working relationships with consultants, medical secretaries, and other stakeholders to ensure seamless communication and collaboration.
Requirements
  • Good standard of education, with NVQ 2 plus additional experience equating to NVQ 3.
  • Previous experience in a busy environment, with a proven track record in administration.
  • Basic computer literacy, with proficiency in Word, Excel, and PowerPoint.
  • Excellent organisational and administration skills, with a focus on customer care and effective communication.
  • Able to work well within a team, with a flexible approach to working hours and locations.
About Us

Lewisham and Greenwich NHS Trust is committed to providing high-quality patient care, with a focus on equality, diversity, and inclusion. We offer a supportive and inclusive work environment, with opportunities for professional development and growth.


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